<div dir="ltr"><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jun 14, 2013 at 4:49 PM, Jeff Solberg <span dir="ltr"><<a href="mailto:jsolberg@intrepidls.com" target="_blank">jsolberg@intrepidls.com</a>></span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">With that being said I guess I have 2 questions: 1) How to setup Self Service</blockquote>

</div><br>SelfService is already there. </div><div class="gmail_extra"><br></div><div class="gmail_extra">Add this in your Autoreply Template </div><div class="gmail_extra"><br></div><div class="gmail_extra">Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}<br>

</div><div class="gmail_extra"><br></div><div class="gmail_extra" style>And make sure Requestor Role at least for that Queue has ShowTicket rights.</div><div class="gmail_extra" style><br></div><div class="gmail_extra">Queue -> Roles -> 
            Requestor  -> Current Rights -> ShowTicket</div><div class="gmail_extra"><br><br clear="all"><div><br></div>-- <br>Asif Iqbal<br>PGP Key: 0xE62693C5 KeyServer: <a href="http://pgp.mit.edu">pgp.mit.edu</a><br>A: Because it messes up the order in which people normally read text.<br>

Q: Why is top-posting such a bad thing?<br><br>
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