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<p class="MsoNormal">Hi !<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">We are using RT 4.0.13 and we need more infos for the users, so we added<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Set($MoreAboutRequestorExtraInfo, “ WorkPhone, Organization, Address1, Address2 “);<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">in RT_SiteConfig. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">But normal privileged RT Users can only see WorkPhone and Organization in the ticketview. Only RT-Admins can see all items.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">So it seems this could be an rights problem and I changed temporarily the right to manage users for all privileged users. Then every privileged user could see all four requestor infos. But this is not a real solution.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Is there a way to just grant the right to see user details for privileged users ?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Any other ideas how I can solve this problem ?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE">Regards / Mit freundlichen Grüßen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE">i.A.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE">Robin Weiss<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE">IT-Systemadministration, Dezernat 14<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE">Bezirksregierung Düsseldorf<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE"><a href="mailto:robin.weiss@brd.nrw.de"><span style="color:blue">robin.weiss@brd.nrw.de</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE">+492114752932<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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