<div dir="ltr">I've got a bit of a weird problem, and wondered if anybody has a solution for it.<div><br></div><div style>We have several queues, and a few are grouped up by name. For example:</div><div style><br></div>
<div style>Queue A tier 1</div><div style>Queue A tier 2</div><div style>Queue A tier 3</div><div style><br></div><div style>Queue B tier 1</div><div style>Queue B tier 2</div><div style>Queue B tier 3</div><div style><br>
</div><div style>The managers at the helpdesk are having a problem w/ ppl making a ticket in Queue A tier 1, and then when they escalate it, accidentally transferring it to Queue B tier 2 (instead of Queue A tier 2). They asked me if there was any way to group these queues up in such a way that, for example, if a ticket is made in any of the Queue A's they are locked in and can only be transferred between the Queue A's.</div>
<div style><br></div><div style>I hope that makes sense. The problem is some of these queues are tied to different businesses, and if we send out an email due to a ticket queue transfer and it goes to the wrong company it looks bad on us. I know personal responsibility can go a long way to fixing this.... but besides that, is there any way to do what I described above w/ RT?</div>
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