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<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>I'm using the
NotifyOwner plug in for extra notifications: <A
href="http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm"><FONT
size=3
face="Times New Roman">http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm</FONT></A></FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>The Scrip is
working, however its also sending out an email even if the ticket gets an owner.
It should only fire when the ticket is created and the owner is "Nobody In
Particular".</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Here is my
Scrip:</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2
face=Arial>============================</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Desc: On Create
Unowned Ticket</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Condition: On
Create</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Action: Notify
Potential Owners</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Template: Global
Template: Potential owners notification</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Stage:
TransactionCreate</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Custom
Condition:</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>return 1 if
$self->OwnerObj->Id == $RT::Nobody->Id; <BR>return
0;</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2
face=Arial>=============================</FONT></SPAN></DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=395494513-19062013><FONT size=2 face=Arial>Is my custom
condition wrong?</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT size=2 face=Arial>Stephen Cena</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>QVII</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>MIS/IT Dept</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>850 Hudson Ave.</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>Rochester, NY. 14620</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>585-544-0450 x300</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial><A
href="mailto:sjc@qvii.com">sjc@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>"Thank you for helping us help you help
us all."</FONT></DIV>
<DIV align=left><FONT size=2 face=Arial>--For email related issues, please
contact <A
href="mailto:postmaster@qvii.com">postmaster@qvii.com</A></FONT></DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
<DIV align=left><FONT size=2 face=Arial></FONT> </DIV>
<DIV> </DIV></BODY></HTML>