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Christian B. Wiik wrote:
<blockquote
cite="mid:CABdd6Z-K8UrP_4vpFfcBaYkyYFj+vF1B6AT-M1G5mt=cQ6h05A@mail.gmail.com"
type="cite">On Thu, Jun 20, 2013 at 9:45 AM, Joop <span dir="ltr"><<a
moz-do-not-send="true" href="mailto:jvdwege@xs4all.nl" target="_blank">jvdwege@xs4all.nl</a>></span>
wrote:<br>
<div class="gmail_quote">
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="HOEnZb">
<div class="h5">As a test could you add Create Tickets to the
global Everyone group and then try. RT Essentials (the book) has an
example of that and for me it has worked several times in the past.
Restricting Create Ticket to only certain queues will work but try to
get the general one working first.</div>
</div>
Thinking about general, what does your /etc/aliases look like, or
how/where does you mail end up in RT?<br>
My setup is that mail send to <a moz-do-not-send="true"
href="mailto:support@domain.nl" target="_blank">support@domain.nl</a>
will go to the General queue which is created as part of initdb and
things like <a moz-do-not-send="true"
href="mailto:support-app1@domain.nl" target="_blank">support-app1@domain.nl</a>
will go directly to the app1 queue. I'm suspecting that you have added
Create Ticket to your Testing queue but that by default your mta is
trying to use the General queue to create tickets which doesn't have
Create Ticket.<br>
</blockquote>
<div><br>
</div>
<div>Hi and thanks for reply Joop.</div>
<div><br>
</div>
<div>I already have "Create tickets" enabled under global group
rights -> Everyone -> General rights.</div>
<div><br>
</div>
<div>My /etc/aliases is currently set to:</div>
<div>support: "|/opt/rt4/bin/rt-mailgate --queue Testing
--action correspond --url <a moz-do-not-send="true"
href="http://localhost/rt/">http://localhost/rt/</a>"</div>
<div><br>
</div>
<div>My RT was set up running 4.0.10, but I have now upgraded to
4.0.13 and get the same results.</div>
<div><br>
</div>
</div>
</blockquote>
Those settings should work. There are no other errors/info in the
rt.log or apache error.log just above the permission denied?<br>
You could feed rt-mailgate a mail message from the commandline and see
what error it spits out. Wild guess, why use localhost/rt instead of
fqdn/rt ?<br>
<br>
Joop<br>
<br>
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