<div dir="ltr"><div>Hello all,</div><div> </div><div>I configured some articles with custom fields in my RT4 instance.</div><div>When I link an article to a ticket, I see somme characters like:</div><div> </div><div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">#2: Canned Response 1</span><br style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;white-space:normal;font-size-adjust:none;font-stretch:normal">
<span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">---------------------</span><br style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;white-space:normal;font-size-adjust:none;font-stretch:normal">
<span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">Body:</span><br style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;white-space:normal;font-size-adjust:none;font-stretch:normal">
<span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">----</span></div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">Test 1234</span><br style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;white-space:normal;font-size-adjust:none;font-stretch:normal">
<span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">On Tue Jun 18 08:41:28 2013, <a href="mailto:xxxxxxx@xxxxxxxxx.com">xxxxxxx@xxxxxxxxx.com</a> wrote:</span><br style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;white-space:normal;font-size-adjust:none;font-stretch:normal">
<span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">> Hello, I need your help.</span></span></div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"></span></span> </div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">Is there a possibility to delete the "<span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">#2: Canned Response 1" and the "body: ----" ?</span></span></span></div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">It doesn't appear "Professional" in front of the customers...</span></span></span></div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"></span></span></span> </div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">Thanks for your help</span></span></span></div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"></span></span></span> </div>
<div><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal"><span style="font:12px/normal Arial,Verdana,sans-serif;color:rgb(34,34,34);text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;float:none;display:inline!important;white-space:normal;font-size-adjust:none;font-stretch:normal">Phi.</span></span></span></div>
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