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<p class="MsoNormal">System Information:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">OS: RHEL 5.9<o:p></o:p></p>
<p class="MsoNormal">RT version 4<o:p></o:p></p>
<p class="MsoNormal">Apache 2.2.24<o:p></o:p></p>
<p class="MsoNormal">Mod_perl 2.0 (statically linked)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">DNS is a little weird. The server is located in a domain different from the one where users access the web site. For instance the server’s name is host.domainA but is accessed via the web by host.domainB. The server has a DNS A Record
on domainB’s DNS server. The server has an A record and an alias on domainA’s DNS server. My RT_SiteConfig sets the $rtname, $Organization, and $webdomain to the host.domainB name.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><VirtualHost xxxxxxxxxx><o:p></o:p></p>
<p class="MsoNormal"> ErrorLog /opt/rt4/var/log/apache2.error<o:p></o:p></p>
<p class="MsoNormal"> TransferLog /opt/rt4/var/log/apache2.access<o:p></o:p></p>
<p class="MsoNormal"> LogLevel debug<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> AddDefaultCharset UTF-8<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> DocumentRoot "/opt/rt4/share/html"<o:p></o:p></p>
<p class="MsoNormal"> <Location /><o:p></o:p></p>
<p class="MsoNormal"> Order allow,deny<o:p></o:p></p>
<p class="MsoNormal"> Allow from all<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> SetHandler modperl<o:p></o:p></p>
<p class="MsoNormal"> PerlResponseHandler Plack::Handler::Apache2<o:p></o:p></p>
<p class="MsoNormal"> PerlSetVar psgi_app /opt/rt4/sbin/rt-server<o:p></o:p></p>
<p class="MsoNormal"> </Location><o:p></o:p></p>
<p class="MsoNormal"> <Perl><o:p></o:p></p>
<p class="MsoNormal"> use Plack::Handler::Apache2;<o:p></o:p></p>
<p class="MsoNormal"> Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");<o:p></o:p></p>
<p class="MsoNormal"> </Perl><o:p></o:p></p>
<p class="MsoNormal"></VirtualHost><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am new to RT and recently stood up my RT server. I am still in the initial configuration stage. When I make changes to the RT_SiteConfig.pm file I then stop/start httpd. However, the changes never make it to the web until I reboot
the server. Additionally, when the server comes back up from the reboot, httpd has started but RT has not. I have to start RT by running the command: “rt-server &”. I thought that RT should stop/start with httpd. Does anyone know if there is something
I need to do so that when I stop/start apache the RT config will effect its changes to the web? Also, if anyone can tell me if RT is supposed to start/stop with Apache?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have tried making changes to the way my VH is configured in by using the IP, the name, and *. My httpd.conf file is configured to use the httpd-vhosts.conf file. Running httpd –t shows that my vhost file is syntactically correct.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have googled, searched the wiki, and searched through past rt-users inquiries to no avail. The only thing I found was that you need to stop/start httpd rather than just restarting it.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal">Sarah<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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