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<p class="MsoNormal">Hi there,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am new to the group and hope to do my best to properly explain / scope the issue we are running into. I have had previous experience working with RT at my old company and am very very anxious to get it working for a demo to get buy in
from upper management to replace vTiger support queue. Having said that, I only have one server available to me to run both Twiki and RT4. It turns that Twiki requires taint mode which means we need to run RT under Apache via mod_fastcgi or mod_fastcgid instead
of mod_perl.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We used this as our guide for installation: <a href="http://bestpractical.com/rt/docs/latest/web_deployment.html">
http://bestpractical.com/rt/docs/latest/web_deployment.html</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So today when trying to get everything to work we receive the following error:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Error log /var/log/apache2/error.log<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[notice] FastCGI: process manager initialized (pid 20507) [warn] FastCGI: server "/usr/share/request-tracker4/libexec/rt-server.fcgi" started (pid 20508) [notice] Apache/2.2.22 (Ubuntu) mod_fastcgi/mod_fastcgi-SNAP-0910052141 PHP/5.3.10-1ubuntu3.5
with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured -- resuming normal operations<o:p></o:p></p>
<p class="MsoNormal">[crit]: Something went wrong while trying to run RT's standalone web server:<o:p></o:p></p>
<p class="MsoNormal">Can't locate FCGI.pm in @INC (@INC contains: /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl .) at /usr/share/perl5/Plack/Handler/FCGI.pm line 8.<o:p></o:p></p>
<p class="MsoNormal">BEGIN failed--compilation aborted at /usr/share/perl5/Plack/Handler/FCGI.pm line 8.<o:p></o:p></p>
<p class="MsoNormal">Compilation failed in require at /usr/share/perl5/Plack/Util.pm line 22. (/usr/share/request-tracker4/lib/RT.pm:351)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have tried to include apache2-fastcgi.conf in /etc/apache2/sites-available and apache2.conf<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">also I tried in <o:p></o:p></p>
<p class="MsoNormal"> <VirtualHost *:80><o:p></o:p></p>
<p class="MsoNormal"> ### Optional apache logs for RT<o:p></o:p></p>
<p class="MsoNormal"> # Ensure that your log rotation scripts know about these files<o:p></o:p></p>
<p class="MsoNormal"> # ErrorLog /opt/rt4/var/log/apache2.error<o:p></o:p></p>
<p class="MsoNormal"> # TransferLog /opt/rt4/var/log/apache2.access<o:p></o:p></p>
<p class="MsoNormal"> # LogLevel debug<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> AddDefaultCharset UTF-8<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> Alias /rt/NoAuth/images/ /usr/share/request-tracker4/html/NoAuth/images<o:p></o:p></p>
<p class="MsoNormal"> ScriptAlias /rt /usr/share/request-tracker4/libexec/rt-server.fcgi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> <Location /rt><o:p></o:p></p>
<p class="MsoNormal"> Order allow,deny<o:p></o:p></p>
<p class="MsoNormal"> Allow from all<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> Options +ExecCGI<o:p></o:p></p>
<p class="MsoNormal"> AddHandler fastcgi-script fcgi<o:p></o:p></p>
<p class="MsoNormal"> </Location><o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal"> </VirtualHost><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So I am at a loss as what to do next. Maybe the two can’t run on the same server? Any help / guidance would be appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">FYI:<o:p></o:p></p>
<p class="MsoNormal">* OS and version - Ubuntu 12.04<o:p></o:p></p>
<p class="MsoNormal">* Memory - 1 GB <o:p></o:p></p>
<p class="MsoNormal">* Disk - 10 GB <o:p></o:p></p>
<p class="MsoNormal">* Processor - Intel(R) Xeon(TM) CPU 3.40GHz<o:p></o:p></p>
<p class="MsoNormal">* Database and version - MySQL version 5.5.29<o:p></o:p></p>
<p class="MsoNormal">* Apache version - Apache version 2.2.22 <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Sherri<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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