<div dir="ltr"><br><div class="gmail_quote"><span dir="ltr"></span>Hello.<br><div dir="ltr"><div><div><div><br>My system, 4.0.10 with postgreSQL on Centos 6.4<br><br>Works for all exitents users, not for new ones.<br><br>Im trying to open a new ticket on RT, with a new user. The user is created and his email adress is fine. The user is a privileged users, with rights to create new tickets. <br>
</div><div>The tiket is not created, and the admin of rt get and email, but doesn´t show the email from was sended the email, only it email.<br></div><div><br>Log on messages.<br><br>Jul 22 16:29:14 rt RT: RT could not load a valid user, and RT's configuration does not allow#012for the creation of a new user for this email (<a href="mailto:rtadmin@mydomain.com" target="_blank">rtadmin@mydomain.com</a>).#012#012You might need to grant 'Everyone' the right 'CreateTicket' for the#012queue generalqueue. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:248)<br>
Jul 22 16:29:14 rt RT: Could not record email: Could not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)<br><br><br>Log on maillog.<br><br>Jul 22 16:29:13 rt sendmail[5987]: r6METDct005987: from=<<br>
<a href="mailto:newuser@domain.com" target="_blank">newuser@domain.com</a>>, size=910, class=0, nrcpts=1, msgid=<<a href="mailto:201307221429.r6METDct005987@rt.mydomain.com" target="_blank">201307221429.r6METDct005987@rt.mydomain.com</a>>, proto=ESMTP, daemon=MTA, relay=vil-esxi01-ilo.itin.local [172.16.4.110]<br>
Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: Authentication-Warning: <a href="http://rt.mydomain.com" target="_blank">rt.mydomain.com</a>: apache set sender to <> using -f<br>Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: from=<>, size=2300, class=-60, nrcpts=1, msgid=<<a href="mailto:201307221429.r6METEmO005990@rt.mydomain.com" target="_blank">201307221429.r6METEmO005990@rt.mydomain.com</a>>, relay=apache@localhost<br>
Jul 22 16:29:14 rt sendmail[5991]: r6METEvW005991: from=<>, size=2525, class=-60, nrcpts=1, msgid=<<a href="mailto:201307221429.r6METEmO005990@rt.mydomain.com" target="_blank">201307221429.r6METEmO005990@rt.mydomain.com</a>>, proto=ESMTP, daemon=MTA, relay=rt [127.0.0.1]<br>
Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: to=<a href="mailto:rtadmin@mydomain.com" target="_blank">rtadmin@mydomain.com</a>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=140300, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r6METEvW005991 Message accepted for delivery)<br>
Jul 22 16:29:14 rt sendmail[5988]: r6METDct005987: to="|/etc/smrsh/rt-mailgate --queue generalqueue --action correspond --url <a href="http://rt.mydomain.com" target="_blank">http://rt.mydomain.com</a>", ctladdr=<<a href="mailto:generalqueue@support.mydomain.com" target="_blank">generalqueue@support.mydomain.com</a>> (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=31226, dsn=2.0.0, stat=Sent<br>
Jul 22 16:29:14 rt sendmail[5993]: r6METEvW005991: to=<<a href="mailto:rtadmin@mydomain.com" target="_blank">rtadmin@mydomain.com</a>>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=230525, relay=<a href="http://exchange.mydomain.com" target="_blank">exchange.mydomain.com</a>. [172.78.4.141], dsn=2.0.0, stat=Sent (<<a href="mailto:201307221429.r6METEmO005990@rt.mydomain.com" target="_blank">201307221429.r6METEmO005990@rt.mydomain.com</a>> Queued mail for delivery)<br>
<br><br><br></div>Any help?<br></div>Thanks in advance.<br><br></div>Kindest Regards.<span class="HOEnZb"><font color="#888888"><br clear="all"><div><div><div><div><div><div><div><div><div><br>-- <br>Un saludo.<br>Juanjo
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</div><br><br clear="all"><br>-- <br>Un saludo.<br>Juanjo Corral
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