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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">Hi Rick,</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">It’s possible things have changed since the version of RT we’re running (3.6.5) but I do searches like this from the web interface, with the magic box checked...</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple"><img width="441" height="74" id="Picture_x0020_0" src="cid:image001.png@01CE87BF.EF51ECB0" alt="rt.search.for.disabled.users.png"></span><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">HTH,</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">Kendric Beachey</span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>window camera<br>
<b>Sent:</b> Tuesday, July 23, 2013 3:58 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Error when adding user to RT 4 (email exists)</span></p>
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<p class="MsoNormal">Hello All</p>
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<p class="MsoNormal">I've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up. </p>
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<p class="MsoNormal">Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear how to run a query for a "non privileged" user. (And the RT Essentials book doesn't reveal how because it's for
a much older version).</p>
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<p class="MsoNormal">Any ideas how I might resolve this issue?</p>
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<p class="MsoNormal">Thank you!</p>
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<p class="MsoNormal">Rick</p>
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<pre style="white-space:pre-wrap"><span style="font-family:"Helvetica","sans-serif""> </span></pre>
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