
<html><body><div>Thanks. Unfortunately there is nothing like that in the latest RT version. Plus, this is an unprivileged user, so it probably wouldn't show up anyway. Not sure. </div><div><br></div><div>Strange though that I just can't get beyond this issue...</div><div><br></div><div>Thanks!</div><div>On Jul 23, 2013, at 05:16 PM, "Beachey, Kendric" <Kendric.Beachey@garmin.com> wrote:<br><br></div><div><div><blockquote type="cite"><div class="msg-quote" lang="EN-US"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;">Hi Rick,</span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;">It’s possible things have changed since the version of RT we’re running (3.6.5) but I do searches like this from the web interface, with the magic box checked...</span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;"> </span></p><div><image001.png></div><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;">HTH,</span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;">Kendric Beachey</span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;"> </span></p><p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple" data-mce-style="font-size: 10.0pt; font-family: 'Lucida Console'; color: purple;"> </span></p><div><div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in" data-mce-style="border: none; border-top: solid #B5C4DF 1.0pt; padding: 3.0pt 0in 0in 0in;"><p class="MsoNormal"><strong><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"" data-mce-style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';">From:</span></strong><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"" data-mce-style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';"> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <strong>On Behalf Of </strong>window camera<br> <strong>Sent:</strong> Tuesday, July 23, 2013 3:58 PM<br> <strong>To:</strong> rt-users@lists.bestpractical.com<br> <strong>Subject:</strong> [rt-users] Error when adding user to RT 4 (email exists)</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">Hello All</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">I've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up. </p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear how to run a query for a "non privileged" user. (And the RT Essentials book doesn't reveal how because it's for a much older version).</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Any ideas how I might resolve this issue?</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Thank you!</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Rick</p></div><div><pre style="white-space:pre-wrap" data-mce-style="white-space: pre-wrap;"><span style="font-family:"Helvetica","sans-serif"" data-mce-style="font-family: 'Helvetica','sans-serif';"> </span></pre></div></div><br><hr><span face="Arial" size="1" color="Gray" data-mce-style="color: gray; font-family: Arial; font-size: xx-small;" style="color: gray; font-family: Arial; font-size: xx-small;"><br> CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this e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