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Hi Folks<br>
<br>
We have just installed RT4.0.13 in our environment. Our foremost
requirement is ticket creation via email. In our setup we already
have postfix running on separate server. <br>
On RT we are having exim which is acting as relay server and using
postfix mail server as master. <br>
Now I want to integrate my RT server with that mailbox.<br>
In order to do that I installed rt-mailgate on my mail server and
created below mentioned entries in /etc/aliases<br>
<br>
<b>rt-database: "|/opt/rt4/bin/rt-mailgate --queue database
--action correspond --url <a class="moz-txt-link-freetext" href="http://rt.xyz.com/">http://rt.xyz.com/</a>"<br>
rt-database-comment: "|/opt/rt4/bin/rt-mailgate --queue database
--action comment --url <a class="moz-txt-link-freetext" href="http://rt.xyz.com/">http://rt.xyz.com/</a>"<br>
</b><br>
I have database queue configured on my RT box with the above
mentioned email-address. I have also given create-ticket rights to
everyone.<br>
Both the email-ids <a class="moz-txt-link-abbreviated" href="mailto:rt-database@gml.com">rt-database@gml.com</a> and
<a class="moz-txt-link-abbreviated" href="mailto:rt-database-comment@gml.com">rt-database-comment@gml.com</a> are configured on my AD.<br>
<br>
But whenever i am trying to create ticket, I get the below mentioned
error from mail.log<br>
<br>
Jul 23 07:23:17 mail postfix/smtpd[7389]: connect from
localhost[127.0.0.1]<br>
Jul 23 07:23:17 mail postfix/smtpd[7389]: DC0DC45C61:
client=localhost[127.0.0.1]<br>
Jul 23 07:23:17 mail postfix/cleanup[7369]: DC0DC45C61:
message-id=<E1V1ag5-0001y3-Hu@dst-2><br>
Jul 23 07:23:17 mail postfix/qmgr[5870]: DC0DC45C61:
from=<a class="moz-txt-link-rfc2396E" href="mailto:root@gml.com"><root@gml.com></a>, size=1448, nrcpt=1 (queue active)<br>
Jul 23 07:23:17 mail postfix/smtpd[7389]: disconnect from
localhost[127.0.0.1]<br>
Jul 23 07:23:17 mail amavis[5064]: (05064-04) Passed CLEAN,
[192.168.10.24] <a class="moz-txt-link-rfc2396E" href="mailto:root@gml.com"><root@gml.com></a> ->
<"|/opt/rt4/bin/rt-mailgate --queue database --action correspond
--url <a class="moz-txt-link-freetext" href="http://rt.tekmindz.com/">http://rt.tekmindz.com/</a>"@gml.com>, Message-ID:
<E1V1ag5-0001y3-Hu@dst-2>, mail_id: qXkzuLb1TZ4M, Hits: -1,
size: 854, queued_as: DC0DC45C61, 28311 ms<br>
Jul 23 07:23:17 mail postfix/smtp[7386]: 8553245C65:
to=<|/opt/rt4/bin/rt-mailgate --queue database --action
correspond --url <a class="moz-txt-link-freetext" href="http://rt.tekmindz.com/@gml.com">http://rt.tekmindz.com/@gml.com</a>>,
relay=127.0.0.1[127.0.0.1]:10024, delay=28,
delays=0.11/0.03/0.01/28, dsn=2.0.0, status=sent (250 2.0.0 Ok,
id=05064-04, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as
DC0DC45C61)<br>
Jul 23 07:23:17 mail postfix/qmgr[5870]: 8553245C65: removed<br>
Jul 23 07:23:18 mail postfix/virtual[7390]: DC0DC45C61:
to=<|/opt/rt4/bin/rt-mailgate --queue database --action
correspond --url <a class="moz-txt-link-freetext" href="http://rt.tekmindz.com/@gml.com">http://rt.tekmindz.com/@gml.com</a>>, relay=virtual,
delay=0.17, delays=0.06/0.05/0/0.06, dsn=5.1.1, status=bounced
(unknown user: "|/opt/rt4/bin/rt-mailgate --queue database --action
correspond --url <a class="moz-txt-link-freetext" href="http://rt.tekmindz.com/@gml.com">http://rt.tekmindz.com/@gml.com</a>")<br>
Jul 23 07:23:18 mail postfix/cleanup[7369]: 106A845C64:
message-id=<a class="moz-txt-link-rfc2396E" href="mailto:20130723112318.106A845C64@mail.gml.com"><20130723112318.106A845C64@mail.gml.com></a><br>
Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: from=<>,
size=3673, nrcpt=1 (queue active)<br>
Jul 23 07:23:18 mail postfix/bounce[7391]: DC0DC45C61: sender
non-delivery notification: 106A845C64<br>
Jul 23 07:23:18 mail postfix/qmgr[5870]: DC0DC45C61: removed<br>
Jul 23 07:23:18 mail postfix/virtual[7390]: 106A845C64:
to=<a class="moz-txt-link-rfc2396E" href="mailto:root@gml.com"><root@gml.com></a>, relay=virtual, delay=0.12,
delays=0.06/0.01/0/0.05, dsn=2.0.0, status=sent (delivered to
maildir)<br>
Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: removed<br>
Jul 23 07:24:29 mail postfix/smtpd[7363]: idle timeout -- exiting<br>
<br>
Actually whole rt-mailgate entry is treated like a user. Right now i
am clueless about what to do.<br>
Kindly help me in troubleshooting this issue. <br>
<br>
Regards<br>
<br>
<br>
<br>
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