<div dir="ltr">I have received complaints that several of our queues are not sending
auto replies on ticket creation. We run a pretty vanilla install of RT
4.0.7 on Ubuntu.
<br><br>I am seeing log messages like this when the autoreplies do not work:
<br><br>[Mon Jul 22 20:45:41 2013] [debug]: Converting 'iso-8859-1' to
'utf-8' for text/plain - Subjectless message
(/opt/rt4/sbin/../lib/RT/I18N.pm:233)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Mail from user #8321
(<a href="mailto:gpitman@rec.ri.cmu.edu">gpitman@rec.ri.cmu.edu</a>)
(/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for
transaction #384368 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for
transaction #384369 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for
transaction #384370 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for
transaction #384371 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for
transaction #384372 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to prepare scrips for transaction #384372 (/opt/rt4/sbin/../lib/RT/Transaction.pm:177)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Found 5 scrips for
TransactionCreate stage with applicable type(s) Create for txn #384372
on ticket #23536 (/opt/rt4/sbin/../lib/RT/Scrips.pm:377)
<br>[Mon Jul 22 20:45:41 2013] [error]: Template parsing error:
RT::Queue::Tag Unimplemented in Text::Template::GEN58. (template line
12)
<br><br>Stack:
<br> [/opt/rt4/sbin/../local/lib/DBIx/SearchBuilder/Record.pm:494]
<br> [template:12]
<br> [/opt/rt4/sbin/../lib/RT/Template.pm:478]
<br> [/opt/rt4/sbin/../lib/RT/Template.pm:434]
<br> [/opt/rt4/sbin/../lib/RT/Template.pm:363]
<br> [/opt/rt4/sbin/../lib/RT/Template.pm:343]
<br> [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:154]
<br> [/opt/rt4/sbin/../lib/RT/Action/Autoreply.pm:66]
<br> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:226]
<br> [/opt/rt4/sbin/../lib/RT/Scrip.pm:448]
<br> [/opt/rt4/sbin/../lib/RT/Scrips.pm:234]
<br> [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]
<br> [/opt/rt4/sbin/../lib/RT/Record.pm:1461]
<br> [/opt/rt4/sbin/../lib/RT/Ticket.pm:676]
<br> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1530]
<br> [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Template.pm:473)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Skipping Scrip #2 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Converting 'utf-8' to 'utf-8'
for text/plain - [OPS #23536] test
(/opt/rt4/sbin/../lib/RT/I18N.pm:233)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Skipping Scrip #15 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:229)
<br>[Mon Jul 22 20:45:41 2013] [debug]: About to commit scrips for transaction #384372 (/opt/rt4/sbin/../lib/RT/Transaction.pm:200)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Committing scrip #3 on txn #384372 of ticket #23536 (/opt/rt4/sbin/../lib/RT/Scrips.pm:182)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x915ab38), id 384372
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:644)
<br>[Mon Jul 22 20:45:41 2013] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
<br><br>We do use the "Subject Tag" in all our queues if that is what
the "Template parsing error: RT::Queue::Tag Unimplemented" line is
complaining about.
<br><br>I also have added a autoreply scrip to just one queue and it fails with the same messages as above.
<br><br>I would like advise on how to troubleshoot this problem.
</div>