<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Hi just some more information I am using "RT 4.0.15 Documentation Customizing/Lifecycles" as a guid but I am using RT 4.0.1</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span>Regards </span></div><h1 style="font-size: 14pt; color: rgb(0, 102, 204); font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 21.875px;"><br></h1><div><br></div> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif;
font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, 26 July 2013, 15:33<br> <b><span style="font-weight: bold;">Subject:</span></b> New action and ticket status<br> </font> </div> <div class="y_msg_container"><br><div id="yiv5081543007"><div><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div>Hi, I am using RT 4 and I my magement wants me to add new status and a action to say "Waitng on Customer to respond" I am trying this using LifeCycles but I am getting no ware.</div><div><br></div><div style="color: rgb(0, 0, 0); font-size:
16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">Am I doing the right thing (to use LifeCycles)?</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">I am not sure if the above information is enough?</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">Thanks and Regards</div><div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div></div></div></div><br><br></div> </div> </div> </div></body></html>