<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><span>Can any one have any idea below is the block that I am using "waiting" new status that I want to show</span></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-style: normal;"><span><br></span></div><div style="background-color: transparent;"> new_life => {</div><div style="background-color: transparent;"> initial => [ 'new' ],</div><div style="background-color: transparent;"> active => [ 'open', 'waiting', 'stalled', ],</div><div style="background-color: transparent;"> inactive
=> [ 'resolved', 'rejected', 'deleted' ],</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> defaults => {</div><div style="background-color: transparent;"> on_create => 'new',</div><div style="background-color: transparent;"> on_merge => 'resolved',</div><div style="background-color: transparent;"> approved => 'open',</div><div style="background-color: transparent;"> denied => 'rejected',</div><div style="background-color: transparent;"> },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> transitions => {</div><div
style="background-color: transparent;"> '' => [qw(new open resolved)],</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> # from => [ to list ],</div><div style="background-color: transparent;"> new => [qw(open stalled resolved rejected deleted)],</div><div style="background-color: transparent;"> open => [qw(new stalled resolved rejected deleted)],</div><div style="background-color: transparent;"> waiting => [qw(new stalled resolved rejected deleted)],</div><div style="background-color: transparent;"> stalled => [qw(new open rejected resolved
deleted)],</div><div style="background-color: transparent;"> resolved => [qw(new open stalled rejected deleted)],</div><div style="background-color: transparent;"> rejected => [qw(new open stalled resolved deleted)],</div><div style="background-color: transparent;"> deleted => [qw(new open stalled rejected resolved)],</div><div style="background-color: transparent;"> },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> rights => {</div><div style="background-color: transparent;"> '* -> deleted' => 'DeleteTicket',</div><div style="background-color: transparent;"> '* -> rejected' => 'ModifyTicket',</div><div
style="background-color: transparent;"> '* -> *' => 'ModifyTicket',</div><div style="background-color: transparent;"> },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> actions => [</div><div style="background-color: transparent;"> 'new -> open' => { label => '1Open It', update => 'Respond' },</div><div style="background-color: transparent;"> 'new -> wiating' => { label => '1Waiting', update => 'Respond' },</div><div style="background-color: transparent;"> 'new -> resolved' => { label => '1Resolve', update => 'Comment' },</div><div style="background-color:
transparent;"> 'new -> rejected' => { label => '1Reject', update => 'Respond' },</div><div style="background-color: transparent;"> 'new -> deleted' => { label => '1Delete' },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> 'open -> waiting' => { label => '2Waiting', update => 'Respond' },</div><div style="background-color: transparent;"> 'open -> stalled' => { label => '2Stall', update => 'Comment' },</div><div style="background-color: transparent;"> 'open -> resolved' => { label => '2Resolve',
update => 'Comment' },</div><div style="background-color: transparent;"><span></span></div><div style="background-color: transparent;"> actions => [</div><div style="background-color: transparent;"> 'new -> open' => { label => '1Open It', update => 'Respond' },</div><div style="background-color: transparent;"> 'new -> wiating' => { label => '1Waiting', update => 'Respond' },</div><div style="background-color: transparent;"> 'new -> resolved' => { label => '1Resolve', update => 'Comment' },</div><div style="background-color: transparent;"> 'new -> rejected' => { label => '1Reject', update => 'Respond' },</div><div style="background-color:
transparent;"> 'new -> deleted' => { label => '1Delete' },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> 'open -> waiting' => { label => '2Waiting', update => 'Respond' },</div><div style="background-color: transparent;"> 'open -> stalled' => { label => '2Stall', update => 'Comment' },</div><div style="background-color: transparent;"> 'open -> resolved' => { label => '2Resolve', update => 'Comment' },</div><div style="background-color: transparent;"> 'open -> rejected' => { label => '2Reject',
update => 'Respond' },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> 'waiting -> stalled' => { label => 'WStall', update => 'Comment' },</div><div style="background-color: transparent;"> 'waiting -> resolved' => { label => 'WResolve', update => 'Comment' },</div><div style="background-color: transparent;"> 'waiting -> rejected' => { label => 'WReject', update => 'Respond' },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;"> 'stalled -> open' => { label => '3Open It' },</div><div style="background-color:
transparent;"> 'resolved -> open' => { label => '3Re-open', update => 'Comment' },</div><div style="background-color: transparent;"> 'rejected -> open' => { label => '3Re-open', update => 'Comment' },</div><div style="background-color: transparent;"> 'deleted -> open' => { label => '3Undelete' },</div><div style="background-color: transparent;"> ],</div><div style="background-color: transparent;"> },</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent;">);</div><div style="background-color: transparent;"><br></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new
roman', 'new york', times, serif; font-style: normal;">Thanks and Regards</div><div><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><br></div> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight: bold;">To:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, 26 July 2013, 17:04<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: New action and ticket status<br> </font> </div> <div class="y_msg_container"><br><div id="yiv1893974742"><div><div style="color: rgb(0, 0, 0);
background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div><span>Hi just some more information I am using "RT 4.0.15 Documentation Customizing/Lifecycles" as a guid but I am using RT 4.0.1</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><span>Regards </span></div><h1 style="font-size: 14pt; color: rgb(0, 102, 204); font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 21.875px;"><br></h1><div><br></div> <div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"> <div style="font-family: 'times new roman', 'new york', times, serif; font-size:
12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br> <b><span style="font-weight:bold;">To:</span></b> "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> <br> <b><span style="font-weight:bold;">Sent:</span></b> Friday, 26 July 2013, 15:33<br> <b><span style="font-weight:bold;">Subject:</span></b> New action and ticket status<br> </font> </div> <div class="yiv1893974742y_msg_container"><br><div id="yiv1893974742"><div><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div>Hi, I am using RT 4 and I my magement wants me to add new status and a action to say "Waitng on Customer to respond" I am trying this using LifeCycles but I am getting no ware.</div><div><br></div><div style="color: rgb(0, 0, 0); font-size:
16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">Am I doing the right thing (to use LifeCycles)?</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">I am not sure if the above information is enough?</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">Thanks and Regards</div><div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div></div></div></div><br><br></div> </div> </div> </div></div></div><br><br></div> </div> </div> </div></body></html>