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<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am in the final stages of standing up my new RT Instance! What a journey it has been. First off I want to say thanks for all the help I have gotten from this user base on getting where I am now. There were a few hurdles that took me for
a whirlwind but with your help I got through them!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One more request from the IT manager is he wants the Web URL to be something simple like itsupport.{domain name}.com. From what I can see there are lines in the RTSite_Config.pm that contains the following<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Set ($WebBaseURL , “http://hostname”);<o:p></o:p></p>
<p class="MsoNormal">Set ($WebPath , “/rt”);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now doing a quick look and changing these to something I wanted did not work at all!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I got rid of the “/rt” and just left the web path as follows
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">Set ($WebPath , “”);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">And changed the $WebBaseURL to<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-indent:.5in">Set ($WebBaseURL , “<a href="http://itsupport.%7bdomainname%7d.com">http://itsupport.{domainname}.com</a>”);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Then created a DNS entry for this. So my questions are this;
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">A) Did I even come close to getting this to work?<o:p></o:p></p>
<p class="MsoNormal">B) Are there apache type configs that also need to be made to get this to work?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am running RT 4.0.7 running on Debian Linux.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks again!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff<o:p></o:p></p>
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