<html><body><div>Kevin, Your help is much appreciated.<br><br>I've done exactly what you've stated. I've also successfully installed over 10 other extensions. For some reason, this extension just doesn't want to work on my RT 4.13 version. <br><br>I still get the error :<br><br><!--[if gte mso 9]><xml>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
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2 13:48:18 rttrack RT: could not find component for path
'SummaryByUser'#012#012Stack:#012
[/rtdata/share/html/Elements/MyRT:95]#012
[/rtdata/share/html/index.html:78]#012
[/rtdata/sbin/../lib/RT/Interface/Web.pm:635]#012
[/rtdata/sbin/../lib/RT/Interface/Web.pm:335]#012 [/rtdata/share/html/autohandler:53]
(/rtdata/sbin/../lib/RT/Interface/Web/Handler.pm:208)</span>
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<![endif]--><br>At this point, i'd like to uninstall it and get rid of all the error messages (on the GUI and within the logs). <br><br>Are there removal instructions anywhere?<br><br>Thank you again!<br><br>-Rick<br></div><div><pre style="font-family: Helvetica,Arial,sans-serif; font-size: 13px; white-space: pre-wrap" data-mce-style="font-family: Helvetica,Arial,sans-serif; font-size: 13px; white-space: pre-wrap;">Sent from iCloud</pre></div><div><br>On Aug 02, 2013, at 01:15 PM, Kevin Falcone <falcone@bestpractical.com> wrote:<br><br><div><blockquote type="cite"><div class="msg-quote"><div class="_stretch">On Fri, Aug 02, 2013 at 05:03:32PM +0000, window camera wrote:<br><blockquote class="quoted-plain-text" type="cite"><<This is wrong. Always make your changes in RT_SiteConfig.pm, never in</blockquote><blockquote class="quoted-plain-text" type="cite">RT_Config.pm or they'll be lost when you upgrade.>></blockquote><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">Yes, I know it's wrong to do it there. Had no choice though.</blockquote><blockquote class="quoted-plain-text" type="cite">There was absolutely no information or documenation on how to</blockquote><blockquote class="quoted-plain-text" type="cite">setup "HomepageCompoents" in RT_SiteConfig.pm. I searched far and</blockquote><blockquote class="quoted-plain-text" type="cite">wide for it.</blockquote><br> Um. Copy it from RT_Config.pm to RT_SiteConfig.pm and modify it<br> there.o<br> <br> The documentation I copied that you deleted said what to do.<br> <br> ############################# WARNING #############################<br> # #<br> # NEVER EDIT RT_Config.pm ! #<br> # #<br> # Instead, copy any sections you want to change to #<br> # RT_SiteConfig.pm and edit them there. Otherwise, #<br> # your changes will be lost when you upgrade RT. #<br> # #<br> ############################# WARNING #############################<br> <br> <br><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">Do you happen to know how?</blockquote><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">I'll tell you how I did it though (in RT_SiteConfig.pm):</blockquote><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">SET ( HomepageComponents, qw('SummaryByUser'));</blockquote><br> Nope, SET is invalid, it's Set (copy, don't retype).<br> Exactly the line you had in RT_Config.pm goes in RT_SiteConfig.pm.<br> <br> Then you add OwnerSummary to that HomepageComponents line.<br> (The names OwnerSummary and RequestorSummary are documented in the<br> DESCRIPTION section of the README shipped with the extension).<br> <br><blockquote class="quoted-plain-text" type="cite">and I also added the SummaryByUser in the @plugins.</blockquote><br> @Plugins, not @plugins. You still haven't shown your plugins configuration.<br> <br><blockquote class="quoted-plain-text" type="cite">Howerver, got the same exact error. No dice. Just error'ed out again.</blockquote><blockquote class="quoted-plain-text" type="cite">I'm just a little baffled why these extensions don't come with a</blockquote><blockquote class="quoted-plain-text" type="cite">README that gives directions on how to set it up. Anyway I digress.</blockquote><br> Most extensions do, this one is underdocumented.<br> <br><blockquote class="quoted-plain-text" type="cite"><<Go delete SummaryByUser from your RT at a Glance page, fix HomepageComponents to contain valid components and then add them to the page.>></blockquote><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">Yes, thanks. I did do that. Same error. See above configuration I did in RT_SiteConfig.pm.</blockquote><br><blockquote class="quoted-plain-text" type="cite">Now when I add "OwnerSummary" as you said, I get error "Error while loading ....can't locate RT/Extensions/OwnerSummary.pm.</blockquote><br> No, don't add that to plugins, you add that to HomepageComponents.<br> <br><blockquote class="quoted-plain-text" type="cite">Any other things you think I should check? Or perhaps now we're at the point where this extension is perhaps not compatible with RT 4.13?</blockquote><br> This extension is compatible with 4.0.13.<br> I'm the developer who contributed a patch to make it compatible with RT4.<br> <br> Since you don't seem to be following my explanations, I'll copy and<br> paste the correct configuration here, but then you're on your own.<br> <br> Set(<br> $HomepageComponents,<br> [<br> qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches OwnerSummary) # loc_qw<br> ]<br> );<br> <br> Set( @Plugins, qw(RT::Extension::SummaryByUser));<br> <br> If you use more than one plugin, this @Plugins line is incorrect and<br> will disable other plugins. You must specify them all in a single<br> @Plugins line.<br> <br> -kevin<br></div></div></blockquote></div></div></body></html>