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<![endif]--><br>And the plugin setting is in RT_SiteConfig.pm.<br><br>Is there anyway that you know of that I can increase the logging? Or perhaps there is another log file somewhere? Also, perhaps it's just not compatible with RT 4.13. Do you know how to go about uninstalling it?<br><br><<You also cut off part of this that would have shown the search paths<br> for where it was looking for the file.>><br><br>Unfortunately, that's how it shows up in the log file /var/log/messages. The RT engine cuts them off in the log file.<br><br>Thank you for looking into this!<br><br>-Rick<br></div><div><pre style="font-family: Helvetica,Arial,sans-serif; font-size: 13px; white-space: pre-wrap" data-mce-style="font-family: Helvetica,Arial,sans-serif; font-size: 13px; white-space: pre-wrap;"><br></pre></div><div><br>On Aug 02, 2013, at 10:56 AM, Kevin Falcone <falcone@bestpractical.com> wrote:<br><br><div><blockquote type="cite"><div class="msg-quote"><div class="_stretch">On Fri, Aug 02, 2013 at 01:45:03PM +0000, window camera wrote:<br><blockquote class="quoted-plain-text" type="cite">So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.</blockquote><br> You said you registered the component in HomepageComponents, did you<br> also enable it as a plugin?<br> <br><blockquote class="quoted-plain-text" type="cite">The rt.log is empty. However, the /var/log/messages has this error message:</blockquote><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">Aug 2 09:01:32 rttrack RT: could not find component for path 'SummaryByUser'#012#012Stack:#012 [/rtdata/share/html/Elements/MyRT:95]#012 [/rtdata/share/html/index.html:78]#012 [/rtdata/sbin/../lib/RT/Interface/Web.pm:635]#012 [/rtdata/sbin/../lib/RT/Interface/Web.pm:335]#012 [/rtdata/share/html/autohandler:53] (/rtdata/sbin/../lib/RT/Interface/Web/Handler.pm:208)</blockquote><blockquote class="quoted-plain-text" type="cite">Any ideas on how i would troubleshoot this? I'm on RT 4.013. Perhaps the extension is just not compatible?</blockquote><br> You also cut off part of this that would have shown the search paths<br> for where it was looking for the file.<br> <br> -kevin<br></div></div></blockquote></div></div></body></html>