<html><body><div><<This is wrong. Always make your changes in RT_SiteConfig.pm, never in<br> RT_Config.pm or they'll be lost when you upgrade.>><br><br>Yes, I know it's wrong to do it there. Had no choice though. There was absolutely no information or documenation on how to setup "HomepageCompoents" in RT_SiteConfig.pm. I searched far and wide for it.<br><br>Do you happen to know how? <br><br>I'll tell you how I did it though (in RT_SiteConfig.pm): <br><br><strong>SET ( HomepageComponents, qw('SummaryByUser'));</strong><br><br>and I also added the SummaryByUser in the @plugins. <br><br>Howerver, got the same exact error. No dice. Just error'ed out again. I'm just a little baffled why these extensions don't come with a README that gives directions on how to set it up. Anyway I digress. <br><br><<Go delete SummaryByUser from your RT at a Glance page, fix
HomepageComponents to contain valid components and then add them to the
page.>><br><br>Yes, thanks. I did do that. Same error. See above configuration I did in RT_SiteConfig.pm. <br><br>Now when I add "OwnerSummary" as you said, I get error "Error while loading ....can't locate RT/Extensions/OwnerSummary.pm. <br><br>Any other things you think I should check? Or perhaps now we're at the point where this extension is perhaps not compatible with RT 4.13?<br><br>Thank you<br><br>Rick<br></div><div><pre style="font-family: Helvetica,Arial,sans-serif; font-size: 13px; white-space: pre-wrap" data-mce-style="font-family: Helvetica,Arial,sans-serif; font-size: 13px; white-space: pre-wrap;">Sent from iCloud</pre></div><div><br>On Aug 02, 2013, at 11:49 AM, Kevin Falcone <falcone@bestpractical.com> wrote:<br><br><div><blockquote type="cite"><div class="msg-quote"><div class="_stretch">On Fri, Aug 02, 2013 at 03:33:48PM +0000, window camera wrote:<br><blockquote class="quoted-plain-text" type="cite"><<You said you registered the component in HomepageComponents, did you</blockquote><blockquote class="quoted-plain-text" type="cite">also enable it as a plugin?>></blockquote><blockquote class="quoted-plain-text" type="cite"></blockquote><blockquote class="quoted-plain-text" type="cite">Yes, I did. Homepagecomponents setting is in RT_Config.pm:</blockquote><br> This is wrong. Always make your changes in RT_SiteConfig.pm, never in<br> RT_Config.pm or they'll be lost when you upgrade.<br> <br> Read lines 9 through 17 of RT_Config.pm:<br> <br> ############################# WARNING #############################<br> # #<br> # NEVER EDIT RT_Config.pm ! #<br> # #<br> # Instead, copy any sections you want to change to #<br> # RT_SiteConfig.pm and edit them there. Otherwise, #<br> # your changes will be lost when you upgrade RT. #<br> # #<br> ############################# WARNING #############################<br> <br> <br><blockquote class="quoted-plain-text" type="cite">Set(</blockquote><blockquote class="quoted-plain-text" type="cite">$HomepageComponents,</blockquote><blockquote class="quoted-plain-text" type="cite">[</blockquote><blockquote class="quoted-plain-text" type="cite">qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches SummaryByUser) # loc_qw</blockquote><blockquote class="quoted-plain-text" type="cite">]</blockquote><blockquote class="quoted-plain-text" type="cite">);</blockquote><br> That's not actually correct.<br> This plugin provides two components. OwnerSummmary and RequestorSummary.<br> Go delete SummaryByUser from your RT at a Glance page, fix HomepageComponents to contain valid components and then add them to the page.<br> <br> -kevin<br></div></div></blockquote></div></div></body></html>