<div dir="ltr"><div><div><div><div>Hi Kevin,<br><br></div>Thanks for that, yes I'm a bit blonde undef would not log. I've changed that to 'error' now.<br><br>OK, there's 3 tickets with that effectiveID; there are 91 transactions that relate to those three ticket IDs. OK i've just tried the cli, and <br>
<br>show ticket/106648/history <br><br></div>works OK... and the www interface is working OK right now too for that ticket. Hmm...<br><br></div>What kind of information do I need to dig out for you?<br></div><div><div><br>
</div><div>Sorry a bit vague I know, I'm just not sure where to look for the information that's going to give a clue about what broke!<br><br></div><div>so the logs when it does work look the same as when it fails:<br>
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: last message repeated 2 times<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>Aug 6 09:53:02 sirius RT: last message repeated 2 times<br>
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648<br>
Aug 6 09:53:12 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:12 sirius RT: last message repeated 35 times<br>Aug 6 09:53:12 sirius RT: We found a merged ticket.106969/106648<br>Aug 6 09:53:12 sirius RT: last message repeated 44 times<br>
Aug 6 09:53:12 sirius RT: We found a merged ticket.106966/106648<br>Aug 6 09:53:12 sirius RT: We found a merged ticket.106969/106648<br>Aug 6 09:53:12 sirius RT: last message repeated 11 times<br>Aug 6 09:53:12 sirius RT: We found a merged ticket.106966/106648<br>
<br></div><div>If I comment right now I get in /var/log/user.log:<br><br>Aug 6 09:55:07 sirius RT: About to think about scrips for transaction #971499<br>Aug 6 09:55:07 sirius RT: About to prepare scrips for transaction #971499<br>
Aug 6 09:55:07 sirius RT: Found 7 scrips for TransactionCreate stage with applicable type(s) Comment<br>Aug 6 09:55:07 sirius RT: About to commit scrips for transaction #971499<br>Aug 6 09:55:07 sirius RT: Committing scrip #7 on txn #971499 of ticket #106648<br>
Aug 6 09:55:07 sirius RT: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7f5fbc933c10), id 971499<br>Aug 6 09:55:07 sirius RT: Working on mailfield To; recipients are<br>Aug 6 09:55:07 sirius RT: Subject: [myRT #106648] [Comment] B/F - Broken site#012From: "Chris Herrmann via RT" <helpdesk-comment@sirius>#012Reply-To: helpdesk-comment@sirius#012In-Reply-To: <CCD0821AE781994EB8BAB510676B5EF50120CD129B79@mail.local>#012References: <RT-Ticket-106648@local>#012 <CCD0821AE781994EB8BAB510676B5EF50120CD129B79@mail.local>#012Message-ID: <rt-3.8.7-31323-1375746907-921.106648-7-0@local>#012Precedence: bulk#012X-RT-Loop-Prevention: myRT#012RT-Ticket: myRT #106648#012Managed-BY: RT 3.8.7 (<a href="http://www.bestpractical.com/rt/)#012RT-Originator">http://www.bestpractical.com/rt/)#012RT-Originator</a>: chris@local#012MIME-Version: 1.0#012Content-Transfer-Encoding: 8bit#012Content-Type: text/plain; charset="utf-8"#012X-RT-Original-Encoding: utf-8<br>
Aug 6 09:55:07 sirius RT: Removing deferred recipients from To: line<br>Aug 6 09:55:07 sirius RT: Setting deferred recipients for attribute creation<br>Aug 6 09:55:07 sirius RT: Working on mailfield Cc; recipients are<br>
<br></div><div>(and more like this - truncating in the interests of brevity - let me know if you want a full dump but it looks like it's just iterating over several scrips determining who it needs to notify based upon the transaction).<br>
<br>Aug 6 09:55:08 sirius RT: Committing scrip #26 on txn #971499 of ticket #106648<br>Aug 6 09:55:08 sirius RT: Committing scrip #29 on txn #971499 of ticket #106648<br>Aug 6 09:55:08 sirius RT: Found 0 scrips for TransactionBatch stage with applicable type(s) Comment<br>
Aug 6 09:55:09 sirius RT: We found a merged ticket.106966/106648<br><br></div><div>Let me know where else I should go digging, or more general info that I can / should provide you on our setup.<br><br></div><div>Thanks again!<br>
<br>Chris<br></div></div></div>