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<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit">http://www.umbc.edu/doit</a> </div><div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></div></span></span>
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<br><div><div>On Aug 9, 2013, at 12:00 PM, <a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Send rt-users mailing list submissions to<br><span class="Apple-tab-span" style="white-space:pre"> </span><a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br><br>To subscribe or unsubscribe via the World Wide Web, visit<br><span class="Apple-tab-span" style="white-space:pre"> </span>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>or, via email, send a message with subject or body 'help' to<br><span class="Apple-tab-span" style="white-space:pre"> </span>rt-users-request@lists.bestpractical.com<br><br>You can reach the person managing the list at<br><span class="Apple-tab-span" style="white-space:pre"> </span>rt-users-owner@lists.bestpractical.com<br><br>When replying, please edit your Subject line so it is more specific<br>than "Re: Contents of rt-users digest..."<br><br><br>Today's Topics:<br><br> 1. Lost Root Password (Dennis Comeaux)<br> 2. Re: Migration Prep (Paul O'Rorke)<br> 3. Re: nginx / varnish / apache with RT? (Asif Iqbal)<br> 4. Searching for a string (Bryon Baker)<br> 5. Re: custom fields on dashboard for new tickets? (window camera)<br> 6. RT-at-a-Glance Saved Searches not showing RT System<span class="Apple-tab-span" style="white-space:pre"> </span>searches<br> (Joe Kirby)<br> 7. Re: Migration Prep (Paul O'Rorke)<br> 8. Re: error when replace bpslogo.png file (Chrilly Cheng)<br> 9. Re: Migration Prep (Paul O'Rorke)<br> 10. Re: Searching for a string (Nathan Cutler)<br><br><br>----------------------------------------------------------------------<br><br>Message: 1<br>Date: Thu, 8 Aug 2013 11:43:47 -0500<br>From: Dennis Comeaux <dennis.comeaux@gmail.com><br>To: rt-users@lists.bestpractical.com<br>Subject: [rt-users] Lost Root Password<br>Message-ID:<br><span class="Apple-tab-span" style="white-space:pre"> </span><CAP52nhM2w_OSWZWyPr9zyi1Dqf7z811pE2tcHNZwM6kztG1y3g@mail.gmail.com><br>Content-Type: text/plain; charset="utf-8"<br><br>Another one of these threads.<br><br>* Root password for Linux known<br>* RT 3.8.4<br>* http://requesttracker.wikia.com/wiki/RecoverRootPassword didn't work<br>* we have httpd restrictions on the website taht require login that<br>authenticates against an ldap server<br>* other users can login... but we can't get in as root.... and root doesn't<br>seem to have an account on the ldap server<br><br>Anyone have ideas? It looks like RT takes the userid and auth from ldap as<br>well.<br><br>Can I just make a different account admin level? I need to just move some<br>users around from one queue to another. I know its the ldap auth.<br><br><br>-- <br>"il n'y a pas de libert? s'il y a d?pendance"<br> --Theobalt<br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/941e8d25/attachment-0001.html><br><br>------------------------------<br><br>Message: 2<br>Date: Thu, 08 Aug 2013 10:41:52 -0700<br>From: Paul O'Rorke <paul@tracker-software.com><br>To: rt-users@lists.bestpractical.com<br>Subject: Re: [rt-users] Migration Prep<br>Message-ID: <5203D860.5000504@tracker-software.com><br>Content-Type: text/plain; charset="utf-8"; Format="flowed"<br><br>Just a heads up that running the make upgrade-database on an upgrade <br>from 3.8.4 to 4.0.17 worked flawlessly once I successfully restored the <br>DB from mysqldump.<br><br>Thanks for the help and more importantly thanks for fixing that script.<br><br>:-)<br><br>*Paul O?Rorke*<br>Tracker Software Products<br>paul@tracker-software.com <mailto:paul.ororke@tracker-software.com><br><br>On 8/2/2013 10:23 AM, Thomas Sibley wrote:<br><blockquote type="cite">On 08/02/2013 10:04 AM, Kevin Falcone wrote:<br><blockquote type="cite">On Fri, Aug 02, 2013 at 12:49:47PM -0400, Asif Iqbal wrote:<br><blockquote type="cite"> Please show a log of your make upgrade-database step<br><br> * 3.9.8<br> * 4.0.1<br></blockquote>That's definitely skipping steps.<br><br>It should read:<br>* 3.9.8<br>* 4.0.0rc2<br>* 4.0.0rc4<br>* 4.0.0rc7<br>* 4.0.1<br></blockquote>Paul and Asif, you've helped uncover a regression in RT's upgrade logic<br>beginning in 4.0.14. It only affects folks who are upgrading from an RT<br>3.8.x (or older) install to 4.0.14 or higher. If you're upgrading from<br>4.0.0 or higher, you're unaffected.<br><br>4.0.17 will be out shortly to correct this regression. Thanks for your<br>time spent debugging on the list.<br></blockquote><br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/b599c0c8/attachment-0001.html><br><br>------------------------------<br><br>Message: 3<br>Date: Thu, 8 Aug 2013 15:28:54 -0400<br>From: Asif Iqbal <vadud3@gmail.com><br>To: "ktm@rice.edu" <ktm@rice.edu><br>Cc: rt-users Users <rt-users@lists.bestpractical.com>,<span class="Apple-tab-span" style="white-space:pre"> </span>Chris Herrmann<br><span class="Apple-tab-span" style="white-space:pre"> </span><chrisherrmann7@gmail.com><br>Subject: Re: [rt-users] nginx / varnish / apache with RT?<br>Message-ID:<br><span class="Apple-tab-span" style="white-space:pre"> </span><CAOHBbgX4d_bGbicfkDhgLLSeCfEHf3sz9EihoPt0nnwb90XQmw@mail.gmail.com><br>Content-Type: text/plain; charset="iso-8859-1"<br><br>On Tue, Aug 6, 2013 at 12:15 PM, Asif Iqbal <vadud3@gmail.com> wrote:<br><br><blockquote type="cite">care to share your nginx/fascgi config ? I am seeing one in the<br>http://bestpractical.com/docs/rt/latest/web_deployment.html#nginx<br>as a start.<br><br></blockquote><br>I used that from doc with an exception of adding some ssl options and<br>adding fastcgi_param HTTPS on;<br><br>It works pretty well. And then I found Ruslan has a cool nginx extension in<br>github. I tried that and it works too<br>except I do not see an option to run in ssl mode.<br><br><br><br><br>-- <br>Asif Iqbal<br>PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu<br>A: Because it messes up the order in which people normally read text.<br>Q: Why is top-posting such a bad thing?<br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/f6a605c5/attachment-0001.html><br><br>------------------------------<br><br>Message: 4<br>Date: Thu, 8 Aug 2013 21:12:39 +0000<br>From: Bryon Baker <bbaker@copesan.com><br>To: "RT Users (rt-users@lists.bestpractical.com)"<br><span class="Apple-tab-span" style="white-space:pre"> </span><rt-users@lists.bestpractical.com><br>Subject: [rt-users] Searching for a string<br>Message-ID:<br><span class="Apple-tab-span" style="white-space:pre"> </span><276f28db77824f58b15b4d6d6d6136fc@BLUPR05MB103.namprd05.prod.outlook.com><br><span class="Apple-tab-span" style="white-space:pre"> </span><br>Content-Type: text/plain; charset="us-ascii"<br><br>I am searching the content of an email for a string using.<br><br>m/'Building: Walgreen Drug Store #\d+/ Does not find text.<br><br>But<br><br>index($t_subject, 'Building: Walgreen Drug Store #'); Does find text.<br><br>I capture the content from the RT log file and found that there is double quotes in the texted.<br><br>Is this why it won't work?<br>Is this the expected results?<br><br>If this is the expected result how would I search the text using index for the CRLF character?<br><br>Thanks<br>Bryon Baker<br>Network Operations Manager<br>Copesan - Specialists in Pest Solutions<br>800-267-3726 * 262-783-6261 ext. 2296<br>bbaker@copesan.com<mailto:cstephan@copesan.com><br>www.copesan.com<http://www.copesan.com/><br>"Servicing North America with Local Care"<br><br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/5e5c9c82/attachment-0001.html><br><br>------------------------------<br><br>Message: 5<br>Date: Thu, 08 Aug 2013 21:41:52 +0000 (GMT)<br>From: window camera <frontcam@me.com><br>To: rt-users@lists.bestpractical.com<br>Subject: Re: [rt-users] custom fields on dashboard for new tickets?<br>Message-ID: <cceab4ca-e539-471b-ba00-b1b96dece6be@me.com><br>Content-Type: text/plain; charset="utf-8"; Format="flowed"<br><br>Thanks all. Worked like a charm!<br><br><br>-Rick<br><br>On Aug 05, 2013, at 04:20 PM, window camera <frontcam@me.com> wrote:<br><br><blockquote type="cite">Hi All<br>?<br>Could someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to create bullets and fields (that are mandatory to choose at least one), for say <printers><network><hardware><monitor><application>, etc., to have the user click on when they create a ticket, and that info would be sent to the owner of the ticket so they could work on it.<br><br>Thank you for any help you can provide in doing this!<br><br>-Rick <br></blockquote>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/0a550b86/attachment-0001.html><br><br>------------------------------<br><br>Message: 6<br>Date: Thu, 8 Aug 2013 18:48:43 -0400<br>From: Joe Kirby <kirby@umbc.edu><br>To: rt-users@lists.bestpractical.com<br>Subject: [rt-users] RT-at-a-Glance Saved Searches not showing RT<br><span class="Apple-tab-span" style="white-space:pre"> </span>System<span class="Apple-tab-span" style="white-space:pre"> </span>searches<br>Message-ID: <C0A5A57A-A24D-4CDD-B444-951A571A8416@umbc.edu><br>Content-Type: text/plain; charset=us-ascii<br><br>I would like to know how to make RT System Searches show when the Saved Searches is added to RT-at-a-Glance.<br><br>This is a great feature for My Closed Tickets type reports that are really not needed on the page as its own.<br><br>At this time it seems like only SuperUser gets these.<br><br>Is there a setting that would allow this?<br><br>Thanks in advance<br><br>Joe<br><br>------------------------------<br></blockquote><div><br></div>Usually when I do not hear back on a topic it means that it is either not clear what I am asking for or it is a stupid question. </div><div><br></div><div>I have looked back through the wiki again with no luck on how to have RT System Searches available to the delivered Saved Search.</div><div><br></div><div>The reports saved as RT System Searches are available to be placed on the RT-at-a-Glance but do not show up in the Saved Search option.</div><div><br></div><div>I am trying to avoid having to generate many copies of a system wide report so it shows up in folks Saved Search collection.</div><div><br></div><div>At the risk of being an annoyance I am reporting</div><div><br></div><div>Thanks in advance</div><div><br></div><div>Joe</div><div><br><blockquote type="cite"><br>Message: 7<br>Date: Thu, 08 Aug 2013 21:52:25 -0700<br>From: Paul O'Rorke <<a href="mailto:paul@tracker-software.com">paul@tracker-software.com</a>><br>To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Migration Prep<br>Message-ID: <52047589.3000100@<a href="http://tracker-software.com">tracker-software.com</a>><br>Content-Type: text/plain; charset="utf-8"; Format="flowed"<br><br>Thanks for all the support. I have a shiny new 4.0.17 ticking away <br>nicely. Very happy.<br><br>*Paul O?Rorke*<br>Tracker Software Products<br><a href="mailto:paul@tracker-software.com">paul@tracker-software.com</a> <<a href="mailto:paul.ororke@tracker-software.com">mailto:paul.ororke@tracker-software.com</a>><br><br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <<a href="http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/a5cbcae5/attachment-0001.html">http://lists.bestpractical.com/pipermail/rt-users/attachments/20130808/a5cbcae5/attachment-0001.html</a>><br><br>------------------------------<br><br>Message: 8<br>Date: Fri, 9 Aug 2013 13:51:09 +0800<br>From: Chrilly Cheng <<a href="mailto:chrilde@gmail.com">chrilde@gmail.com</a>><br>To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] error when replace bpslogo.png file<br>Message-ID:<br><span class="Apple-tab-span" style="white-space:pre"> </span><<a href="mailto:CABuTsrwsKSk70Lr7WtUTyH5F=qmnqzKNM=xZOLtVUYOWMCL_Uw@mail.gmail.com">CABuTsrwsKSk70Lr7WtUTyH5F=qmnqzKNM=xZOLtVUYOWMCL_Uw@mail.gmail.com</a>><br>Content-Type: text/plain; charset="iso-8859-1"<br><br>Sorry, I didn't notice that function when I was searching to replace png<br>file in RT location. Thanks for warning me that. I've changed it back.<br><br>Now I can set my logo from Tools->Configuration->Tools->Theme, thanks again<br>for your help.<br><br><br>On Thu, Aug 8, 2013 at 10:34 PM, Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>>wrote:<br><br><blockquote type="cite">On Thu, Aug 08, 2013 at 03:26:13PM +0800, Chrilly Cheng wrote:<br><blockquote type="cite"> Hi All,<br> I've got an error when I tried to replace the default bpslogo.png<br></blockquote>file with a new one of the<br><blockquote type="cite"> same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The<br></blockquote>error log shows as below:<br><br>Instead of replacing our logo (which goes with our copyright) why not<br>use the Theme Editor we provide to add your own logo to the upper<br>righthand corner?<br><br>-kevin<br><br><blockquote type="cite"> [error]: '<&' without matching '&>' at<br> /usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32<br> (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)<br> On line 209 of Handler.pm file, it is:<br> sub HTML::Mason::Exception::as_rt_error {<br> my ($self) = @_;<br> $RT::Logger->error( $self->full_message ); #line 209<br> return "An internal RT error has occurred. Your administrator can<br></blockquote>find more details in RT's<br><blockquote type="cite"> log files.";<br> }<br> I checked the Hander.pm file but cant figure out anything. Please<br></blockquote>help.<br><blockquote type="cite"> BTW, my RT version is 4.0.7<br></blockquote><br></blockquote><br><br><br>-- <br>*Br*<br>*Vodar*<br>*It's not where you start -- it's where you finish that count.*<br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <<a href="http://lists.bestpractical.com/pipermail/rt-users/attachments/20130809/85f42cb7/attachment-0001.html">http://lists.bestpractical.com/pipermail/rt-users/attachments/20130809/85f42cb7/attachment-0001.html</a>><br><br>------------------------------<br><br>Message: 9<br>Date: Fri, 09 Aug 2013 00:54:23 -0700<br>From: Paul O'Rorke <<a href="mailto:paul@tracker-software.com">paul@tracker-software.com</a>><br>To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Migration Prep<br>Message-ID: <5204A02F.70902@<a href="http://tracker-software.com">tracker-software.com</a>><br>Content-Type: text/plain; charset="utf-8"; Format="flowed"<br><br>OK - a little premature.<br><br>After running for a few hours I rebooted my new RT and get a database <br>connect fail. For some reason it's not trying to use a password in DBI <br>connect:<br><br> Aug 9 00:33:23 rt4 RT: DBI<br> connect('dbname=rtdb;host=localhost','rtuser',...) failed: Access<br> denied for user 'rtuser'@'localhost' (using password: NO) at<br> /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 105.<br> (/usr/local/share/perl/5.14.2/Carp.pm:102)<br><br>The database name, user and password are all correct in RT_SiteConfig.pm <br>and I can connect using those credentials from a shell on that box and <br>can access the right database.<br><br>Any suggestions why I'm seeing (using password: NO) in my logs? I get <br>something similar at startup/shutdown.<br><br>regards<br><br>*Paul O?Rorke*<br>Tracker Software Products<br><a href="mailto:paul@tracker-software.com">paul@tracker-software.com</a> <<a href="mailto:paul.ororke@tracker-software.com">mailto:paul.ororke@tracker-software.com</a>><br><br><br>On 8/8/2013 9:52 PM, Paul O'Rorke wrote:<br><blockquote type="cite">Thanks for all the support. I have a shiny new 4.0.17 ticking away <br>nicely. Very happy.<br><br>*Paul O?Rorke*<br>Tracker Software Products<br><a href="mailto:paul@tracker-software.com">paul@tracker-software.com</a> <<a href="mailto:paul.ororke@tracker-software.com">mailto:paul.ororke@tracker-software.com</a>><br><br></blockquote><br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <<a href="http://lists.bestpractical.com/pipermail/rt-users/attachments/20130809/d4fb13df/attachment-0001.html">http://lists.bestpractical.com/pipermail/rt-users/attachments/20130809/d4fb13df/attachment-0001.html</a>><br><br>------------------------------<br><br>Message: 10<br>Date: Fri, 9 Aug 2013 15:27:34 +0200<br>From: Nathan Cutler <<a href="mailto:presnypreklad@gmail.com">presnypreklad@gmail.com</a>><br>To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Searching for a string<br>Message-ID:<br><span class="Apple-tab-span" style="white-space:pre"> </span><<a href="mailto:CABNx+P-KRUzw=kay10+vKQVoKchmXWnNa-mu8A=UJ62q3ey9wg@mail.gmail.com">CABNx+P-KRUzw=kay10+vKQVoKchmXWnNa-mu8A=UJ62q3ey9wg@mail.gmail.com</a>><br>Content-Type: text/plain; charset=UTF-8<br><br><blockquote type="cite">I am searching the content of an email for a string using.<br><br>m/'Building: Walgreen Drug Store #\d+/ Does not find text.<br><br>But<br><br>index($t_subject, 'Building: Walgreen Drug Store #'); Does find text.<br></blockquote><br>A few (hopefully helpful) questions:<br><br>1. Why do have a single-quote character before the word Building in<br>the first example, but not in the second?<br><br>2. Can you send an example string that you searching over?<br><br>3. Better yet, can you send a snippet of your code?<br><br>And a note: if you are trying to capture text, you need parentheses<br>around the text you intend to capture. Something like this:<br><br><CODE><br>#!/usr/bin/perl<br>use strict;<br>use warnings;<br><br>my $str="And suddenly, there were Building: Walgreen Drug Store<br>#235232343434324235521 flies in the tepid air";<br><br>my ($substr) = ($str =~ m/(Building: Walgreen Drug Store #\d+)/);<br>print $substr, "\n";<br></CODE><br><br>Also, you don't mention whether this string occurs only in the email<br>headers, or also in the body? If in the body, will you have to deal<br>with the possibility of a line break occuring inside the string?<br><br>Nathan<br><br><br>------------------------------<br><br>--------<br>rt-users mailing list<br><a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br><br><br><br>End of rt-users Digest, Vol 113, Issue 13<br>*****************************************<br></blockquote></div><br></body></html>