<font><font face="trebuchet ms,sans-serif">Mike</font></font><div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif">First thanks for your reply,</font></font></div>
<div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif">according the logs the return email address for the auto reply is present, but is being blacklisted by the RT system. </font></font></div>
<div><font face="trebuchet ms, sans-serif">How would that happen?</font></div><div><font><font face="trebuchet ms,sans-serif"><br></font></font></div><div><font><font face="trebuchet ms,sans-serif"><div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-56.88-3-0@example.com">rt-4.0.5-1563-1377286738-56.88-3-0@example.com</a>>#012 The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:790)</div>
<div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-56.88-3-0@example.com">rt-4.0.5-1563-1377286738-56.88-3-0@example.com</a>>#<a href="mailto:012mdm100@gmail.com">012mdm100@gmail.com</a> was blacklisted for outbound mail on this transaction. Skipping (/usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:823)</div>
<div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-1718.88-4-0@example.com">rt-4.0.5-1563-1377286738-1718.88-4-0@example.com</a>>#012 The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:790)</div>
<div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-56.88-3-0@example.com">rt-4.0.5-1563-1377286738-56.88-3-0@example.com</a>> #88/624 - Scrip 3 On Create Autoreply To Requestors (/usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:301)</div>
<div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-56.88-3-0@example.com">rt-4.0.5-1563-1377286738-56.88-3-0@example.com</a>> No recipients found. Not sending. (/usr/local/rt/sbin/../lib/RT/Interface/Email.pm:352)</div>
<div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-1718.88-4-0@example.com">rt-4.0.5-1563-1377286738-1718.88-4-0@example.com</a>> #88/624 - Scrip 4 On Create Notify AdminCcs (/usr/local/rt/sbin/../lib/RT/Action/SendEmail.pm:301)</div>
<div>Aug 23 19:38:58 RT01NYC RT: <<a href="mailto:rt-4.0.5-1563-1377286738-1718.88-4-0@example.com">rt-4.0.5-1563-1377286738-1718.88-4-0@example.com</a>> No recipients found. Not sending. (/usr/local/rt/sbin/../lib/RT/Interface/Email.pm:352)</div>
<div>Aug 23 19:38:58 RT01NYC RT: Ticket 88 created in queue 'Cronos' by <a href="mailto:mdm100@gmail.com">mdm100@gmail.com</a> (/usr/local/rt/sbin/../lib/RT/Ticket.pm:688)</div><div><br></div></font></font><br><div class="gmail_quote">
On Thu, Aug 22, 2013 at 8:42 PM, Mike Coakley <span dir="ltr"><<a href="mailto:mike.coakley@gmail.com" target="_blank">mike.coakley@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div>Hi mdm100,<br><br>Just to be sure, have you checked how you are forwarding from the first address to the other? If that isn't keeping the original sender then that is where you are losing the reply mail. RT replies to whatever email address it receives. The logs and history should show you exactly where the message is going back to (i.e. look at the outbound message in your RT history). <br>
<br>If I'm off base. You will need to supply the list a lot more information. Like: how your forwarding is setup, what mail mtas are in the chain, how you are getting emails into RT, how that setup is configured, logs relevant to the issue, and what a ticket history looks like for one that didn't work with the raw email source for the replies RT did send. <br>
<br>Mike <br></div>
<div><br>
On Aug 22, 2013, 3:17 PM, mdm100 wrote:
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When requests to open tickets are sent directly to the RT queues email<br>address <br>a ticket is created and an Auto-Reply generate and received. ie.... wen<br>sent directly to <a href="mailto:noc@RT-srvr.domain.com" target="_blank">noc@RT-srvr.domain.com</a> <br>
<br>However, when a request to open a ticket is sent to <a href="mailto:noc@domain.com" target="_blank">noc@domain.com</a> and then<br>the email is <br>forwarded to <a href="mailto:noc@RTsrvr.domain.com" target="_blank">noc@RTsrvr.domain.com</a> the ticket is opened/created but no<br>
auto-reply <br>is generated.<br><br>Just cannot figure this one out. Any help is greatly appreciated.<br><br><br><span class="HOEnZb"><font color="#888888"><br>--<br>View this message in context: <a href="http://requesttracker.8502.n7.nabble.com/Auto-Reply-not-generated-tp55080.html" target="_blank">http://requesttracker.8502.n7.nabble.com/Auto-Reply-not-generated-tp55080.html</a><br>
Sent from the Request Tracker - User mailing list archive at Nabble.com.<br>
</font></span></div>
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