<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I am wanting to customize the update page (reply or resolve) so that the History section also shows on the page. We want to see the ticket history to know what we are replying or commenting to. Can someone assist in getting that info on the page? I have already placed the Update.html in my local folder but perl is not my strongsuit. Taking that a step further, is it possible to have the first comment in the reply? Would that be a template change? Help is appreciated. Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Jason Ledford<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.5pt;font-family:Consolas'>Systems Analyst<o:p></o:p></span></i></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><a href="http://www.biltmore.com/"><span style='font-family:"Times New Roman","serif";color:black'>The Biltmore Company</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>One North Pack Square<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Asheville, NC 28801<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>(828) 225-6127<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>