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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I thought I was clearing the cache, apparently I wasn’t. Cleared the cache and restarted and I have history on my update page. Thanks for your help.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] <b>On Behalf Of </b>Ruslan Zakirov<br><b>Sent:</b> Friday, August 30, 2013 8:23 AM<br><b>To:</b> Jason Ledford<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Show History on Update Page<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Hi,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>Google for "clear mason cache request tracker".<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford <<a href="mailto:jledford@biltmore.com" target="_blank">jledford@biltmore.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>I will be honest I am struggling a little bit with this. I have tried a couple different approaches and can't get this to work. First I just made a local copy of history.html and named it MyPage.html and it worked. I then tried to add those elements into a local Update.html page and can't get it to show anything additional. Just for testing I added a simple test div just to try and display something extra on the Update page and can't get that to work. I have restarted the server and the mason/obj/folder is empty. What am I doing wrong? I have read through ticket/display.thml and history.html over and over and I feel like I am just overlooking something. Perl is new to me and help is most appreciated. Thanks.<br>________________________________________<br>From: <a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a> [<a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a>] On Behalf Of Ruslan Zakirov [<a href="mailto:ruz@bestpractical.com">ruz@bestpractical.com</a>]<br>Sent: Thursday, August 29, 2013 10:48 AM<br>To: Jason Ledford<br>Cc: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Show History on Update Page<o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>Hi,<br><br>Grep Ticket/Display.html for "History" and more importantly take a look at Ticket/Hisotry.html file. Work from these examples to embed history in Update.html.<br><br><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford <<a href="mailto:jledford@biltmore.com">jledford@biltmore.com</a><mailto:<a href="mailto:jledford@biltmore.com">jledford@biltmore.com</a>>> wrote:<br>I am wanting to customize the update page (reply or resolve) so that the History section also shows on the page. We want to see the ticket history to know what we are replying or commenting to. Can someone assist in getting that info on the page? I have already placed the Update.html in my local folder but perl is not my strongsuit. Taking that a step further, is it possible to have the first comment in the reply? Would that be a template change? Help is appreciated. Thanks.<br><br><br><br><br><br><o:p></o:p></p></div><p class=MsoNormal>--<br>Best regards, Ruslan.<o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <br>Best regards, Ruslan. <o:p></o:p></p></div></div></body></html>