<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">You are totally right.<div><br></div><div>Thanks for your help and the tool that I did not know.<br><div>
<font color="#3366ff" face="arial, helvetica, sans-serif" style="font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><b><span style="color: rgb(0, 143, 201); "><br class="Apple-interchange-newline">Aurélien Lafranchise</span><br></b></font><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><font face="arial, helvetica, sans-serif"><span style="font-size: 13px; "><b>Network Operations Manager</b></span></font></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><font face="arial, helvetica, sans-serif" size="1">Mob<span style="background-color: white; ">.: +33 (0)6 03 88 36 26</span></font></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><font face="arial, helvetica, sans-serif" size="1"><span style="background-color: rgb(255, 255, 255); ">Fax: +33 (</span></font><span style="background-color: rgb(255, 255, 255); "><font face="arial, helvetica, sans-serif" size="1">0)4 83 33 45 61</font></span></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><font face="arial, helvetica, sans-serif" size="1">eMail: <a href="mailto:aurelien.lafranchise@mobiquithings.com">aurelien.lafranchise@mobiquithings.com</a></font></div><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><font face="arial, helvetica, sans-serif" size="1">Web: <a href="http://www.mobiquithings.com/">http://www.mobiquithings.com</a></font></div><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><br class="Apple-interchange-newline" style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span><img height="47" width="200" id="e852b8c3-fb84-473e-9e74-07a3e05359ff" apple-width="yes" apple-height="yes" src="cid:3439F7CB-782F-4330-ABE5-CDA8FE2CB209"></span>
</span></span></div>
<br><div><div>Le 19 sept. 2013 à 20:20, Ruslan Zakirov <<a href="mailto:ruz@bestpractical.com">ruz@bestpractical.com</a>> a écrit :</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr"><div>You should grant ShowTicket via Requestor role for your customers rather than via direct granting to a group.</div><div><br></div><div>Use <a href="http://search.cpan.org/~ruz/RT-Extension-Utils-0.06/sbin/rt-check-user-right-on-ticket">http://search.cpan.org/~ruz/RT-Extension-Utils-0.06/sbin/rt-check-user-right-on-ticket</a> to check how particular user gets a right to a ticket.</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Sep 19, 2013 at 3:08 PM, Aurelien Lafranchise <span dir="ltr"><<a href="mailto:aurelien.lafranchise@mobiquithings.com" target="_blank">aurelien.lafranchise@mobiquithings.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello all,<br>
<br>
I am facing a confidentiality problem on my RT instance.<br>
<br>
My customers have access to RT to create ticket. In the interface they have a search field they can use to go to a ticket number. The problem is that they can put a ticket number and see the ticket even if it not one of their tickets.<br>
<br>
I cannot find anywhere in the documentation or google any start of explanation on that.<br>
<br>
Also all my customers are under the same group.<br>
<br>
Thanks for your help<br>
Regards.<br>
<span class="HOEnZb"><font color="#888888"><br>
AL<br>
<br>
--<br>
RT Training in New York, October 8th and 9th: <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
</font></span></blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</div>
</blockquote></div><br></div></body></html>