<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:"Courier New";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">I am setting up email reply and I want the email to go out the everyone.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Description: On Correspond Notify All Watchers<o:p></o:p></p>
<p class="MsoNormal">Condition: On Correspond<o:p></o:p></p>
<p class="MsoNormal">Action: Notify Owner, Requestor, Ccs and AdminCcs<o:p></o:p></p>
<p class="MsoNormal">Template: Global template: Correspondence<o:p></o:p></p>
<p class="MsoNormal">Stage: Transaction<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I fill out the fields for Bcc, Cc.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The outgoing email recorded is as follows. But there are not any entries for the Bcc or Cc the I added. The Bcc listed is the owner which is correct ad the To: is correct as the original ticket requestor.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Subject: [copesan.com #14358] Testing email<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">From: "Enoch Root via RT" <clientservice@copesan.com><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Reply-To: clientservice@copesan.com<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">References: <RT-Ticket-14358@Copsean_Service_Inc><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black"><rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Message-ID: <rt-4.0.13-27105-1380230411-1364.14358-85-0@Copsean_Service_Inc><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Precedence: bulk<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">X-RT-Loop-Prevention: copesan.com<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">RT-Ticket: copesan.com #14358<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">RT-Originator: root@localhost<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">To: bbaker@copesan.com<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">BCC: cnakabugo@copesan.com<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">MIME-Version: 1.0<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Content-Transfer-Encoding: 8bit<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Content-Type: text/plain; charset="utf-8"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">X-RT-Original-Encoding: utf-8<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:12.0pt;background:white"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">Date: Thu, 26 Sep 2013 16:20:11 -0500<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also if the <span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black">
RT-Originator: field is the same as the owner no messages will go to that person.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td width="274" style="width:205.5pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666">RT-Send-CC:<o:p></o:p></span></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">cnakabugo@copesan.com<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="274" style="width:205.5pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666">
</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Cnakabugo did the reply and put herself in as the Cc.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666"><o:p> </o:p></span></b></p>
<pre style="background:white"><span lang="EN" style="color:black">Subject: [copesan.com #14358] Testing email<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">From: "Catherine Nakabugo via RT" <clientservice@copesan.com><o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Reply-To: clientservice@copesan.com<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc><o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">References: <RT-Ticket-14358@Copsean_Service_Inc><o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black"> <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc><o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Message-ID: <rt-4.0.13-26894-1380229838-713.14358-85-0@Copsean_Service_Inc><o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Precedence: bulk<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">X-RT-Loop-Prevention: copesan.com<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">RT-Ticket: copesan.com #14358<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/)<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">RT-Originator: cnakabugo@copesan.com<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">To: bbaker@copesan.com<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">MIME-Version: 1.0<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Content-Transfer-Encoding: 8bit<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Content-Type: text/plain; charset="utf-8"<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">X-RT-Original-Encoding: utf-8<o:p></o:p></span></pre>
<pre style="background:white"><span lang="EN" style="color:black">Date: Thu, 26 Sep 2013 16:10:38 -0500<o:p></o:p></span></pre>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666"><o:p> </o:p></span></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal">What am I missing?<o:p></o:p></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Courier New";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com"><span style="color:blue">bbaker@copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>