<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="GENERATOR" content="MSHTML 10.00.9200.16686">
</head>
<body>
<div><font size="2" face="Arial"><span class="812033813-30092013">We've been running RT now for our Service Dept for a few months now with incredible success. At the present time, we have out customers email a specific email address & those emails get converted
into tickets. We are now looking to improve functionality/speed for the customer. I see two options:</span></font></div>
<div><font size="2" face="Arial"><span class="812033813-30092013"></span></font> </div>
<div><font size="2" face="Arial"><span class="812033813-30092013">1. Convert the general email being used into a Queue (say "Incoming") and then the employees simply assign the tickets as needed.</span></font></div>
<div><font size="2" face="Arial"><span class="812033813-30092013">2. Install the stripped down Public Bug Tracker (<a href="http://search.cpan.org/dist/RT-BugTracker-Public/lib/RT/BugTracker/Public.pm"><font size="3" face="Times New Roman">http://search.cpan.org/dist/RT-BugTracker-Public/lib/RT/BugTracker/Public.pm</font></a>)
or something similar, to facilitate customers logging into the system.</span></font></div>
<div><font size="2" face="Arial"><span class="812033813-30092013"></span></font> </div>
<div><font size="2" face="Arial"><span class="812033813-30092013">In regards to #2, if I were to go that route, is it safe to set up a second "public" RT server that ties into the same database? Or should I just have a single server set up for both to access
in whatever manner I see fit?</span></font></div>
<div><font size="2" face="Arial"><span class="812033813-30092013"></span></font> </div>
<div><font size="2" face="Arial"><span class="812033813-30092013">Right now, the fastest simplest option I see is #1. I just need to get the Spam tracking turned on.</span></font></div>
<div> </div>
<div align="left"><font size="2" face="Arial">Stephen Cena</font></div>
<div align="left"><font size="2" face="Arial">QVII</font></div>
<div align="left"><font size="2" face="Arial">MIS/IT Dept</font></div>
<div align="left"><font size="2" face="Arial">850 Hudson Ave.</font></div>
<div align="left"><font size="2" face="Arial">Rochester, NY. 14620</font></div>
<div align="left"><font size="2" face="Arial">585-544-0450 x300</font></div>
<div align="left"><font size="2" face="Arial"><a href="mailto:sjc@qvii.com">sjc@qvii.com</a></font></div>
<div align="left"><font size="2" face="Arial">"Thank you for helping us help you help us all."</font></div>
<div align="left"><font size="2" face="Arial">--For email related issues, please contact
<a href="mailto:postmaster@qvii.com">postmaster@qvii.com</a></font></div>
<div align="left"><font size="2" face="Arial"></font> </div>
<div align="left"><font size="2" face="Arial"></font> </div>
<div> </div>
</body>
</html>