<div dir="ltr">Anything?</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Oct 4, 2013 at 10:49 AM, Len Jaffe <span dir="ltr"><<a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">in httpd.conf ---- and this will depend on your version of apache, and how you've structured your configurations files.<div>
<br></div><div>You need to load the fastcgi module</div><div><br></div><div> LoadModule fastcgi_module modules/mod_fastcgi.so<br>
</div><div><br></div><div>You need to declare your fastcgi service</div><div><br></div><div> FastCgiServer /pathto/RT/sbin/rt-server.fcgi -processes 5 -idle-timeout 30</div><div><br></div><div>your settings for processes and timeout will vary according to your load</div>
<div><br></div><div>Inside your virtual host definitions, tell apache how to handle fcgi requests </div><div><br></div><div> AddHandler fastcgi-script fcgi</div><div><br></div><div><br></div><div>Tell apache how to run the RT code</div>
<div><br></div><div><br></div><div><div>Alias /RT /pathto/RT/sbin/rt-server.fcgi/</div><div><Directory /pathto/RT/sbin/*></div><div> Options Indexes +ExecCGI FollowSymLinks</div><div> AllowOverRide None</div><div>
Satisfy Any</div><div> Order allow,deny</div><div> Allow from all</div><div></Directory></div></div><div><br></div><div>and tell apache about the directory where the RT source lives</div><div><br></div><div><div>
Alias /RT/NoAuth/images/ /pathto/RT/share/html/NoAuth/images/</div><div><Directory /pathto/RT/share/html/*></div><div> Options Indexes FollowSymLinks</div><div> AllowOverride None</div><div> Order allow,deny</div>
<div> Allow from all</div><div></Directory></div><div><br></div></div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote"><div><div class="h5">On Fri, Oct 4, 2013 at 9:37 AM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="ltr">Thanks!<div><br></div><div>Tried moving to FastCgi and I now get:</div>
<div><br></div><div><h1 style="font-family:'Times New Roman'">
You're almost there!</h1><span style="font-size:medium;font-family:'Times New Roman'">You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's </span><strong style="font-size:medium;font-family:'Times New Roman'">mod_perl</strong><span style="font-size:medium;font-family:'Times New Roman'"> or </span><strong style="font-size:medium;font-family:'Times New Roman'">FastCGI</strong><span style="font-size:medium;font-family:'Times New Roman'"> handler. If you need commercial support, please contact us at <a href="mailto:sales@bestpractical.com" target="_blank">sales@bestpractical.com</a>.</span><br>
</div><div><span style="font-size:medium;font-family:'Times New Roman'"><br></span></div><div>I'm definitely not a web server expert...so...any advice?</div><div><br></div><div>Max</div></div>
<div class="gmail_extra"><br clear="all"><div>--<br>Max McGrath<br>Network Administrator<br>Carthage College<br><a href="tel:262-552-5512" value="+12625525512" target="_blank">262-552-5512</a><br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a></div>
<br><br><div class="gmail_quote">On Wed, Oct 2, 2013 at 10:53 PM, Alex Vandiver <span dir="ltr"><<a href="mailto:alexmv@bestpractical.com" target="_blank">alexmv@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote:<br>
> Nope...definitely did that step: [snp]<br>
<br>
Ah. Then the perl that your mod_perl is linked against is not the perl<br>
that you configured RT with -- did you recompile a newer perl to meet<br>
the >= 5.10.1 dep, but not recompile mod_perl? Deploying with mod_fcgi<br>
or mod_fastcgi is probably easier than upgrading mod_perl.<br>
<span><font color="#888888"> - Alex<br>
<br>
<br>
</font></span></blockquote></div><br></div>
<br><br></div></div><span class="HOEnZb"><font color="#888888">
--<br>
RT Training in New York, October 8th and 9th: <a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></font></span></blockquote></div><span class="HOEnZb"><font color="#888888"><br>
<br clear="all"><div><br></div>-- <br><div dir="ltr">
<a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a> <a href="tel:614-404-4214" value="+16144044214" target="_blank">614-404-4214</a> @lenjaffe<div>Software Engineer, Founder<a href="http://www.volunteerable..com/" target="_blank"> Volunteerable</a>, Host of <a href="http://www.meetup.com/techlifecolumbus/" target="_blank">Columbus Code Jam</a></div>
<div><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><div><a href="http://www.lenjaffe.com/PerlAdventPlanet/" target="_blank">Perl Advent Planet</a> - Advent Calendars: Perlish and otherwise.<div>
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</font></span></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div dir="ltr"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a> 614-404-4214 @lenjaffe<div>Software Engineer, Founder<a href="http://www.volunteerable..com/" target="_blank"> Volunteerable</a>, Host of <a href="http://www.meetup.com/techlifecolumbus/" target="_blank">Columbus Code Jam</a></div>
<div><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><div><a href="http://www.lenjaffe.com/PerlAdventPlanet/" target="_blank">Perl Advent Planet</a> - Advent Calendars: Perlish and otherwise.<div>
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