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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Putting a ‘Me too’ on this one. Used to work. Stopped at some point. Likely it hasn’t worked in a very long time as looking back over tickets I see no sign of the outgoing email in the logs going back quite a ways. Could have been broke during an upgrade, perhaps during the upgrade of a Perl dependency or something else. Dunno. Do know it isn’t working now and since it’s a system defined type I don’t think it actually requires preparation?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jesse Davidson<br><b>Sent:</b> Monday, October 07, 2013 6:03 PM<br><b>To:</b> 'rt-users@lists.bestpractical.com'<br><b>Subject:</b> [rt-users] Skipping Scrip because it didn't Prepare<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello everyone,<o:p></o:p></p><p class=MsoNormal>I am new to this list and am hoping I can find assistance (as well as offer my own assistance to other RT users in the future.)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am experiencing in issue in which certain scrips have stopped functioning. I have scoured Google as well as the archive for this mailing list, and have not been able to find an answer. Here’s what’s going on:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a scrip (#15) with the following settings:<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Description: On Correspond Notify Requestors<o:p></o:p></p><p class=MsoNormal style='text-indent:.5in'>Condition: On Correspond<o:p></o:p></p><p class=MsoNormal> Action: Notify Requestors<o:p></o:p></p><p class=MsoNormal> Template: Global template: Correspondence<o:p></o:p></p><p class=MsoNormal> Stage: TransactionCreate<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> User- Defined fields are left blank.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Up until recently, this has worked fine, and any time a reply was made to a ticket, the web interface would note in the ticket history that an outgoing e-mail was recorded. Now, the web interface says nothing below the reply and no e-mail is sent to the requestors. Other e-mail traffic (such as when a ticket is created) functions perfectly. I have debugging enabled, and for each ticket reply I see this in the log:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> [Mon Oct 7 20:21:15 2013] [debug]: Skipping Scrip #15 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am unclear exactly what “it didn’t Prepare” is supposed to mean, when I am using a predefined condition and action. The only thing that has changed recently is that I created a separate scrip to notify a ticket owner when a comment is made to a ticket. I have since deleted both scrips and recreated the one described above, to no avail. I have not modified any other pre-existing scrips.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for any assistance or insight you may provide!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-Jesse Davidson<o:p></o:p></p><p class=MsoNormal>IT Support Analyst, Senior<o:p></o:p></p><p class=MsoNormal>College of Medicine ITS<o:p></o:p></p><p class=MsoNormal>University of Arizona<o:p></o:p></p></div></body></html>