<div dir="ltr"><br><div class="gmail_extra"><div class="gmail_quote">On Wed, Oct 9, 2013 at 10:16 PM, Bryon Baker <span dir="ltr"><<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks for the quick response Ruslan.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">If I am reading the doc correctly it looks like this extension creates a new ticket. This looks good for another reason but I don’t want to create a new ticket.
I may have some users that will reply with the ticket number not in the subject, but the ticket number will be in the body of the email. When this happens I want the email added to the ticket as a transaction.</span></p>
</div></div></blockquote><div><br></div><div>I know what you want and I know that you need that extension to use it as template to implement your solution. It shows you what to override and some ideas about how to do it. It also tells which version of RT you need.</div>
<div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div><div class="im">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Bryon Baker<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Network Operations Manager<u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> - Specialists in Pest Solutions<u></u><u></u></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">800-267-3726 • 262-783-6261 ext. 2296<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="http://www.copesan.com/" target="_blank"><span style>www.copesan.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
</div><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:ruslan.zakirov@gmail.com" target="_blank">ruslan.zakirov@gmail.com</a> [mailto:<a href="mailto:ruslan.zakirov@gmail.com" target="_blank">ruslan.zakirov@gmail.com</a>]
<b>On Behalf Of </b>Ruslan Zakirov<br>
<b>Sent:</b> Wednesday, October 09, 2013 12:38 PM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users (<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>)<br>
<b>Subject:</b> Re: [rt-users] Adding emails to Tickets.<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">Hi,<u></u><u></u></p>
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<p class="MsoNormal">Not a scrip. Take a look at RepliesToResolved extension [1]. You can borrow a lot and I know for sure it will work.<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
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<p class="MsoNormal">On Wed, Oct 9, 2013 at 5:14 PM, Bryon Baker <<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I know that RT will append emails to tickets when the subject line contains a ticket number this is working great. I would like to take this a step further and have RT looking
in the content of the email and do the same procedure.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">What do I need in a scrip to make this happen?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Bryon Baker</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Network Operations Manager</span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> - Specialists
in Pest Solutions</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">800-267-3726 • 262-783-6261 ext. 2296</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="http://www.copesan.com/" target="_blank">www.copesan.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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--<br>
RT Training in New York, October 8th and 9th: <a href="http://bestpractical.com/training" target="_blank">
http://bestpractical.com/training</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <br>
Best regards, Ruslan. <u></u><u></u></p>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
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