<div dir="ltr"><div><div><div><div>Hello Ruslan<br><br></div>Yes after renamed it, it was working again - I was wondering if it was possible to rename it (seems not possible for the moment).<br><br></div>For the uninstallation it's ok also :)<br>
<br></div>For the second point, I don't get it even after reading the documentation - that's why I asked your help. You know a simple exemple with pseudo code should be "clearly" enough. It's just about open my mind on something I don't get yet. Or do you have a site with examples ? I take anything ;)<br>
<br></div>Anyway, I wou<span class="">ld</span><span class=""> lik</span><span class="">e to </span><span class="">thank </span><span class="">you for your precious help.</span><b class=""> </b></div><div class="gmail_extra">
<br clear="all"><div><h4 style="font-weight:normal"><span>Kind regards </span>/ Cordialement<br><br><b>Alexandre Leprevost</b><br></h4>
Project Engineer / Delivery Team<p>
<img src="http://www.efficientip.com/templates/efficientip/images/efficientip_logo.png" height="48" width="173"><br>
</p><h6>
4 rue de lŽAbreuvoir<br>
92 400 Courbevoie<br>
France<br>
<a href="mailto:al@efficientip.com" target="_blank">al@efficientip.com</a><br>
Tel : +33 (0)1 75 84 88 98<br>
Fax : +33 (0)9 57 88 09 40<br>
<a href="http://www.efficientip.com/" target="_blank">www.efficientip.com</a></h6></div>
<br><br><div class="gmail_quote">2013/10/22 Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote"><div class="im">On Thu, Oct 17, 2013 at 4:26 PM, Alexandre LEPREVOST <span dir="ltr"><<a href="mailto:al@efficientip.com" target="_blank">al@efficientip.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div><div><div><div><div>Hello Ruslan<br><br></div>I have 3 questions about the SLA module - probably something simple for you.<br>
<br></div>- When I'm installing the SLA module, a custom field is create automatically - called <a href="http://10.0.50.118/Admin/CustomFields/Modify.html?id=1" target="_blank">SLA</a><br>
</div>I've changed it to something better for us : support SLA. After changed the value, the module doesn't work anymore. Should I do something in database ? In your documentation you say "This field is created during <code>make initdb</code> step (above) and applied globally" - Can you have an idea ?<br>
</div></div></div></div></blockquote><div><br></div></div><div>Rename it back.</div><div class="im"><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">
<div><div><div>
<br></div>- My second point is about multiple SLA. I would like to have 2 different SLA - one for support, second development. Do you have any clues on how to perform this configuration ? To be honnest I've played with the configuration file and it was not so easy. I've tried to install the module 2 times and I see the SLA custom field 2 times, does it make sens ?<br>
<br></div></div></div></blockquote><div><br></div></div><div>Read documentation.</div><div class="im"><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">
<div><div></div>
- Do you have an idea to uninstall the plugin ? In my job I need to document it (event I won't uninstall it for sure ;))<br></div></div></blockquote><div><br></div></div><div>Disable the custom field, remove all scrips that mention SLA and delete plugin's dir from local/plugins/ directory.</div>
<div class="im">
<div><br></div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><br></div>Thank you very much Ruslan and I hope to not boring you with my questions :)<br>
<div><div><div><div><div><div><div><div><h4 style="font-weight:normal"><span>Kind regards </span>/ Cordialement<br><br><b>Alexandre Leprevost</b><br></h4>
Project Engineer / Delivery Team<p>
<img height="48" width="173"><br>
</p><h6>
4 rue de lŽAbreuvoir<br>
92 400 Courbevoie<br>
France<br>
<a href="mailto:al@efficientip.com" target="_blank">al@efficientip.com</a><br>
Tel : <a href="tel:%2B33%20%280%291%2075%2084%2088%2098" value="+33175848898" target="_blank">+33 (0)1 75 84 88 98</a><br>
Fax : <a href="tel:%2B33%20%280%299%2057%2088%2009%2040" value="+33957880940" target="_blank">+33 (0)9 57 88 09 40</a><br>
<a href="http://www.efficientip.com/" target="_blank">www.efficientip.com</a></h6></div>
</div></div></div></div></div></div></div></div>
</blockquote></div></div><span class="HOEnZb"><font color="#888888"><br><br clear="all"><div><br></div>-- <br>Best regards, Ruslan.
</font></span></div></div>
</blockquote></div><br></div>