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<font face="Dialog" size="2">Hi Kevin,</font> </p>
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<font face="Dialog" size="2">Thanks so much, you are right. I changed the rt-mailgate entry in etc/aliases to </font><u><a href="https://"><font color="#0000ff" face="Dialog" size="2"><i>https://</i></font></a></u><font face="Dialog" size="2"> . I am up and running again.</font> </p>
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<font face="Dialog" size="2">Thank you.</font><br><br><font face="Dialog" STYLE="font-size: 10pt"><br>Regards,
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<BR>Sakhi Hadebe
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<BR>SANReN Engineer - CSIR Meraka Institute
<BR>
<BR>Tel: +27 12 841 2308
<BR>Fax: +27 12 841 4223
<BR><a href="http://www.sanren.ac.za
">http://www.sanren.ac.za
</a><BR><br><br></font>>>> Kevin Falcone <falcone@bestpractical.com> 10/22/2013 7:10 PM >>><br>On Mon, Oct 21, 2013 at 12:00:34PM +0200, Sakhi Hadebe wrote:<br>> Dear All,<br>><br>> I have upgraded succcesfully upgraded to 4.0.17, everything seems to be fine, except that RT<br>> is not receiving email tickets. nor sending automated emails to requestors.<br>><br>> Oct 21 11:55:46 tracker postfix/local[28064]: 352E3129BB: to=<rt@tracker.sanren.ac.za>,<br>> relay=local, delay=328, delays=327/0.02/0/0.22, dsn=4.3.0, status=deferred (temporary failure.<br>> Command output: An Error Occurred ================= 302 Found )<br><br>rt-mailgate hits an error here.<br>What's in your apache logs?<br>Since 302 is a redirect, I assume that rt-mailgate is being pointed to<br>a url that your apache configuration then redirects to RT. This is<br>not currently handled well by rt-mailgate. Most commonly this is<br>because you've pointed rt-mailgate to an <a href="http://">http://</a> url but apache<br>redirects to <a href="https://">https://</a><br><br>> Oct 21 11:55:46 tracker postfix/qmgr[4558]: C5F3B129BF: from=<>, size=3181, nrcpt=1 (queue<br>> active)<br>><br>> Oct 21 11:55:46 tracker postfix/bounce[28068]: 352E3129BB: sender delivery status<br>> notification: C5F3B129BF<br>><br>> Oct 21 11:55:48 tracker postfix/smtp[28071]: C5F3B129BF: to=<shadebe@csir.co.za>,<br>> relay=smtp.csir.co.za[146.64.10.99]:25, delay=2.1, delays=0.01/0.01/2/0.12, dsn=2.0.0,<br>> status=sent (250 2.0.0 r9L9tmZZ031607 Message accepted for delivery)<br>><br><br>Looks like something generated a bounce here, but the mail was<br>accepted locally for delivery rather than forwarded on.<br><br>-kevin<br>
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