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<div style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">Stephen,<br><br>Did your notify scrip include "others". Adding cc's requires that if they are not listed in the ticket or queue as "cc".<br>
<br>Kenn<br><br>Sent from my Windows Phone</div></div>
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<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">From: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a href="mailto:SJC@qvii.com">Cena, Stephen (ext. 300)</a></span><br><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Sent: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">10/23/2013 9:49 AM</span><br>
<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">To: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a></span><br>
<span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Subject: </span><span style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">[rt-users] CC emails not always being sent</span><br><br></div></body></html>
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<div><span class="879204616-23102013"><font face="Arial">We're having a small issue with our RT 4.0.18. Email seems to be flowing fine to Requestors and the Owners. However on two occasions, a manager wanted to include two other managers (neither of
which have an account on this RT server). So he added their email addresses as CC's. Neither manager got the email. He did say when he made a Comment and not a Reply, that the managers could see it.</font></span></div>
<div><span class="879204616-23102013"><font face="Arial"></font></span> </div>
<div><span class="879204616-23102013"><font face="Arial">Did I miss a permission setting somewhere, or what could be causing this. I will be upgraded to 4.2.0 (hopefully) by next month. I've done an upgrade with a test system & saw some errors/warnings
I didn't like.</font></span></div>
<div><span class="879204616-23102013"><font face="Arial"></font></span> </div>
<div><span class="879204616-23102013"><font face="Arial">Thanks!</font></span></div>
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<div align="left"><font face="Arial">Stephen Cena</font></div>
<div align="left"><font face="Arial">QVII</font></div>
<div align="left"><font face="Arial">MIS/IT Dept</font></div>
<div align="left"><font face="Arial">850 Hudson Ave.</font></div>
<div align="left"><font face="Arial">Rochester, NY. 14620</font></div>
<div align="left"><font face="Arial">585-544-0450 x300</font></div>
<div align="left"><font face="Arial"><a href="mailto:sjc@qvii.com">sjc@qvii.com</a></font></div>
<div align="left"><font face="Arial">"Thank you for helping us help you help us all."</font></div>
<div align="left"><font face="Arial">--For email related issues, please contact
<a href="mailto:postmaster@qvii.com">postmaster@qvii.com</a></font></div>
<div align="left"><font face="Arial"></font> </div>
<div align="left"><font face="Arial"></font> </div>
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