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<div><span class="879204616-23102013"><font size="2" face="Arial">We're having a small issue with our RT 4.0.18. Email seems to be flowing fine to Requestors and the Owners. However on two occasions, a manager wanted to include two other managers (neither of
which have an account on this RT server). So he added their email addresses as CC's. Neither manager got the email. He did say when he made a Comment and not a Reply, that the managers could see it.</font></span></div>
<div><span class="879204616-23102013"><font size="2" face="Arial"></font></span> </div>
<div><span class="879204616-23102013"><font size="2" face="Arial">Did I miss a permission setting somewhere, or what could be causing this. I will be upgraded to 4.2.0 (hopefully) by next month. I've done an upgrade with a test system & saw some errors/warnings
I didn't like.</font></span></div>
<div><span class="879204616-23102013"><font size="2" face="Arial"></font></span> </div>
<div><span class="879204616-23102013"><font size="2" face="Arial">Thanks!</font></span></div>
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<div align="left"><font size="2" face="Arial">Stephen Cena</font></div>
<div align="left"><font size="2" face="Arial">QVII</font></div>
<div align="left"><font size="2" face="Arial">MIS/IT Dept</font></div>
<div align="left"><font size="2" face="Arial">850 Hudson Ave.</font></div>
<div align="left"><font size="2" face="Arial">Rochester, NY. 14620</font></div>
<div align="left"><font size="2" face="Arial">585-544-0450 x300</font></div>
<div align="left"><font size="2" face="Arial"><a href="mailto:sjc@qvii.com">sjc@qvii.com</a></font></div>
<div align="left"><font size="2" face="Arial">"Thank you for helping us help you help us all."</font></div>
<div align="left"><font size="2" face="Arial">--For email related issues, please contact
<a href="mailto:postmaster@qvii.com">postmaster@qvii.com</a></font></div>
<div align="left"><font size="2" face="Arial"></font> </div>
<div align="left"><font size="2" face="Arial"></font> </div>
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