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<div dir="ltr" align="left"><font color="#0000ff" size="2" face="Arial"><span class="125591913-25102013">Yes, I have a "On Correspond Notify Other Recipients", Condition "On Correspond", Action "Notify Other Recipients", using the stock global template. Stage
TransactionCreate.</span></font></div>
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<div align="left"><font size="2" face="Arial">Stephen Cena</font></div>
<div align="left"><font size="2" face="Arial">QVII</font></div>
<div align="left"><font size="2" face="Arial">MIS/IT Dept</font></div>
<div align="left"><font size="2" face="Arial">850 Hudson Ave.</font></div>
<div align="left"><font size="2" face="Arial">Rochester, NY. 14620</font></div>
<div align="left"><font size="2" face="Arial">585-544-0450 x300</font></div>
<div align="left"><font size="2" face="Arial"><a href="mailto:sjc@qvii.com">sjc@qvii.com</a></font></div>
<div align="left"><font size="2" face="Arial">"Thank you for helping us help you help us all."</font></div>
<div align="left"><font size="2" face="Arial">--For email related issues, please contact
<a href="mailto:postmaster@qvii.com">postmaster@qvii.com</a></font></div>
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<font size="2" face="Tahoma"><b>From:</b> Kenneth Crocker [mailto:kenn.crocker@gmail.com]
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<b>Sent:</b> Wednesday, October 23, 2013 6:11 PM<br>
<b>To:</b> Cena, Stephen (ext. 300); rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] CC emails not always being sent<br>
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<div style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri,sans-serif">Stephen,<br>
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Did your notify scrip include "others". Adding cc's requires that if they are not listed in the ticket or queue as "cc".<br>
<br>
Kenn</div>
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