<font size=2 face="sans-serif">Hi Stephen,</font>
<br>
<br><font size=2 face="sans-serif">There is configuration option NotifyActor.</font>
<br><font size=2 face="sans-serif">If it set to 0, RT does not notify person
who performs the update of the ticket. Even if this person is in CC.</font>
<br><font size=2 face="sans-serif">Please check, maybe this is your case.</font>
<br>
<br><font size=2 face="sans-serif">Best regards,</font>
<br><font size=2 face="sans-serif">Rafal</font>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From:
</font><font size=1 face="sans-serif">"Cena, Stephen
(ext. 300)" <SJC@qvii.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">To:
</font><font size=1 face="sans-serif">Kenneth Crocker <kenn.crocker@gmail.com>,
"rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date:
</font><font size=1 face="sans-serif">2013-10-25 15:21</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject:
</font><font size=1 face="sans-serif">Re: [rt-users]
CC emails not always being sent</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Sent by:
</font><font size=1 face="sans-serif">rt-users-bounces@lists.bestpractical.com</font>
<br>
<hr noshade>
<br>
<br>
<br><font size=2 color=blue face="Arial">Yes, I have a "On Correspond
Notify Other Recipients", Condition "On Correspond", Action
"Notify Other Recipients", using the stock global template. Stage
TransactionCreate.</font>
<br><font size=3> </font>
<br><font size=2 face="Arial">Stephen Cena</font>
<br><font size=2 face="Arial">QVII</font>
<br><font size=2 face="Arial">MIS/IT Dept</font>
<br><font size=2 face="Arial">850 Hudson Ave.</font>
<br><font size=2 face="Arial">Rochester, NY. 14620</font>
<br><font size=2 face="Arial">585-544-0450 x300</font>
<br><a href=mailto:sjc@qvii.com><font size=2 color=blue face="Arial"><u>sjc@qvii.com</u></font></a>
<br><font size=2 face="Arial">"Thank you for helping us help you help
us all."</font>
<br><font size=2 face="Arial">--For email related issues, please contact
</font><a href=mailto:postmaster@qvii.com><font size=2 color=blue face="Arial"><u>postmaster@qvii.com</u></font></a>
<br><font size=3> </font>
<br><font size=3> </font>
<br><font size=3> </font>
<br>
<br>
<hr><font size=2 face="Tahoma"><b>From:</b> Kenneth Crocker [</font><a href=mailto:kenn.crocker@gmail.com><font size=2 face="Tahoma">mailto:kenn.crocker@gmail.com</font></a><font size=2 face="Tahoma">]
<b><br>
Sent:</b> Wednesday, October 23, 2013 6:11 PM<b><br>
To:</b> Cena, Stephen (ext. 300); rt-users@lists.bestpractical.com<b><br>
Subject:</b> RE: [rt-users] CC emails not always being sent</font><font size=3><br>
</font>
<br><font size=2 face="Calibri">Stephen,<br>
<br>
Did your notify scrip include "others". Adding cc's requires
that if they are not listed in the ticket or queue as "cc".<br>
<br>
Kenn</font>
<br>