<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt"><div><span>Hello thanx for your reply. <br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><span>on my crontab i set</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica
Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><span>30 * * * * bin/rt-crontool --search RT::Search::noc --search-arg "Created < '1 week ago' AND Created > '5 weeks ago'"--action RT::Action::RecordComment --template 'Ignored tickets'</span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><span><span>"noc</span>" represents the Queue in which i
created to represent the network operation center staff. then in the glopbal template section i created a template named Ignored tickets and in the scripts section i set <br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;">Subject: {$Ticket->id} Ignored Tickets after 1 week!<br>RT-Send-Cc: mmeksmatt@gmail.com, mattsomek@yahoo.com<br><br>The ticket {$Ticket->id} has been been ignored for 1 week now. Get busy.</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style:
normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;">i dont get it working. i am newbie to rt. kindly help<br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif; background-color: transparent; font-style: normal;"><span><br class=""></span></div><div style="display: block;" class="yahoo_quoted"> <br> <br> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Thursday, October 31, 2013 10:52 PM, Landon Stewart <lstewart@iweb.com> wrote:<br> </font> </div> <blockquote
style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; margin-top: 5px; padding-left: 5px;"> <div class="y_msg_container"><div id="yiv2849313990"><div><div dir="ltr">On 31 October 2013 09:09, Kipruto Matthew <span dir="ltr"><<a rel="nofollow" shape="rect" ymailto="mailto:mattsomek@yahoo.com" target="_blank" href="mailto:mattsomek@yahoo.com">mattsomek@yahoo.com</a>></span> wrote:<br clear="none"><div class="yiv2849313990gmail_extra"><div class="yiv2849313990gmail_quote">
<div class="yiv2849313990yqt4009992461" id="yiv2849313990yqt26203"><blockquote class="yiv2849313990gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div style="font-size:12pt;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;"><div>hey pliz help. i want the rt to be sending mails when tickeks have stayed for sometime.... e.g 2days..... how do i set it in crontab?<br clear="none">
</div></div></div></blockquote></div><div><br clear="none"></div><div>It would be helpful if you could provide some real world examples of what you are trying to do and what is happening rather than what you expect. </div></div><div><br clear="none"></div>
-- <br clear="none"><div dir="ltr"><div><span style="font-family:arial;font-size:small;">Landon Stewart :: </span><a rel="nofollow" shape="rect" ymailto="mailto:lstewart@iweb.com" target="_blank" href="mailto:lstewart@iweb.com" style="font-family:arial;font-size:small;">lstewart@iweb.com</a><br clear="none"></div>
<span style="font-family:arial;font-size:small;">Lead Specialist, Abuse and Security Management</span><br style="font-family:arial;font-size:small;" clear="none"><span style="font-family:arial;font-size:small;">Spécialiste principal, gestion des abus et sécurité</span><br style="font-family:arial;font-size:small;" clear="none">
<span style="font-family:arial;font-size:small;"><a rel="nofollow" shape="rect" target="_blank" href="http://iweb.com/">http://iweb.com</a> :: +1 (888) 909-4932</span><br clear="none"><div><span style="font-family:arial;font-size:small;"><br clear="none"></span></div><div><span style="font-family:arial;font-size:small;"><br clear="none">
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</div></div></div></div><br><br></div> </blockquote> </div> </div> </div> </div></body></html>