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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Add this line into RT_SiteConfig.pm:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Set($AutocompleteOwners, 0);<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Chris Hall<br><b>Sent:</b> Tuesday, November 05, 2013 9:37 AM<br><b>To:</b> rt-users<br><b>Subject:</b> [rt-users] Question about 4.2 and setting the owner<o:p></o:p></span></p></div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><div><p class=MsoNormal style='margin-left:.5in'>Hello all,<o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'>I have somewhat of an aesthetics question about RT 4.2. Back in 4.0, when my helpdesk people went to create a ticket, etc, they would sometimes need to change the owner in the basics field. In 4.0 it was a dropdown. In 4.2, it's now a typed auto-completing field. Is there a way to revert to the dropdown easily? <o:p></o:p></p></div></div></div></body></html>