<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><b>Good morning,</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">
<b><br></b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><b>I have some questions regarding rt-mailgate, hope you will be able to help me.</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">
<b>I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment "Support" and "R&D".</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">
<b><br></b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><b>I added on /etc/aliases the following content:</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">
<br></div><div class="gmail_default"><div class="gmail_default"><font color="#000000" face="arial, helvetica, sans-serif"><i>rt: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond</i></font></div><div class="gmail_default">
<font color="#000000" face="arial, helvetica, sans-serif"><i> --url <a href="http://10.0.30.214">http://10.0.30.214</a>"</i></font></div><div class="gmail_default"><font color="#000000" face="arial, helvetica, sans-serif"><i><br>
</i></font></div><div class="gmail_default"><font color="#000000" face="arial, helvetica, sans-serif"><i>rt-comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment</i></font></div><div class="gmail_default">
<font color="#000000" face="arial, helvetica, sans-serif"><i> --url <a href="http://10.0.30.214">http://10.0.30.214</a>"</i></font></div><div style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:small">
<br></div><div style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:small"><b>What I need now it's an example of email creation, like how should I need to fill my email to create the new ticket in the queue "Support".</b></div>
<div style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:small"><b>Thanks in advance,</b></div><div style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:small">
<b>Regards.</b></div><div style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:small"><b style="font-family:arial;color:rgb(34,34,34)"><font face="garamond, serif" size="4">Abdallah Tabi</font></b></div>
</div><div><div dir="ltr"><h4><font face="garamond, serif" size="4" style="font-weight:normal">Support Team - </font><span style="font-weight:normal;font-family:garamond,serif;font-size:large"><a href="mailto:at@efficientip.com" target="_blank">at@efficientip.com</a></span></h4>
<h4><img src="http://www.efficientip.com/templates/efficientip/images/efficientip_logo.png" width="200" height="56"></h4><font face="garamond, serif"><b>4 rue de lŽAbreuvoir<br>92 400 Courbevoie<br>France<br><a href="mailto:at@efficientip.com" target="_blank">at@efficientip.com</a><br>
Tel : +33 (0)1 75 84 88 98<br>Fax : +33 (0)9 57 88 09 40<br><a href="http://www.efficientip.com" target="_blank">www.efficientip.com</a></b></font></div></div>
</div>