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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">It looks like what you need to do is send an email (with any subject line and any content) to your aliased address, which would be:</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple"><a href="mailto:rt@rtbox.yourdomain.com">rt@rtbox.yourdomain.com</a></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">One suggestion...you might consider using alias names that matches your queue name, so you can have more than one active queue.</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">In other words, something more like...</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">support: ‘|/opt/rt4/bin/rt-mailgate --queue Support --action correspond ...’</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">support-comment: ‘|/opt/rt4/bin/rt-mailgate –-queue Support –action comment ...’</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">And then you’d send email to
<a href="mailto:support@rtbox.yourdomain.com">support@rtbox.yourdomain.com</a> or
<a href="mailto:support-comment@rtbox.yourdomain.com">support-comment@rtbox.yourdomain.com</a> .</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">(Don’t cut-and-paste those lines, as I think Outlook has done some stupid “autocorrect” junk on them. :-p )</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Lucida Console"; color:purple">Kendric Beachey</span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Abdallah TABI<br>
<b>Sent:</b> Wednesday, November 06, 2013 4:04 AM<br>
<b>To:</b> falcone@bestpractical.com; RT users; ruz@bestpractical.com; Alexandre LEPREVOST<br>
<b>Subject:</b> [rt-users] Question about rt-mailgate</span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">Good morning,</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"; color:black"> </span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">I have some questions regarding rt-mailgate, hope you will be able to help me.</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment "Support" and "R&D".</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"; color:black"> </span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">I added on /etc/aliases the following content:</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"; color:black"> </span></p>
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<p class="MsoNormal"><i><span style="font-family:"Arial","sans-serif"; color:black">rt: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond</span></i></p>
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<p class="MsoNormal"><i><span style="font-family:"Arial","sans-serif"; color:black"> --url
<a href="http://10.0.30.214">http://10.0.30.214</a>"</span></i></p>
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<p class="MsoNormal"><i><span style="font-family:"Arial","sans-serif"; color:black">rt-comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment</span></i></p>
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<p class="MsoNormal"><i><span style="font-family:"Arial","sans-serif"; color:black"> --url
<a href="http://10.0.30.214">http://10.0.30.214</a>"</span></i></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"; color:black"> </span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">What I need now it's an example of email creation, like how should I need to fill my email to create the new ticket in the queue "Support".</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"; color:black"> </span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">Thanks in advance,</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"; color:black">Regards.</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt; font-family:"Garamond","serif"; color:#222222">Abdallah Tabi</span></b><span style="font-family:"Arial","sans-serif"; color:black"></span></p>
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