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<p class="MsoNormal">Hello,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span lang="EN-US">I’ve created my first new lifecycle called “igs” and assigned it to à queue.</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">Set(%Lifecycles,</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> igs => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> initial => [ 'new' ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">
</span><span style="font-size:10.0pt; font-family:"Courier New"">inactive => [ 'resolved', 'rejected', 'deleted' ],</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Courier New""> # Transitions d'un statut vers un autre</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Courier New"">
</span><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">transitions => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> '' => [qw(new open resolved)],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> # from => [ to list ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> new => [qw(open ToTest IsTested stalled resolved rejected deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> open => [qw(new ToTest IsTested stalled resolved rejected deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> stalled => [qw(new open ToTest IsTested rejected resolved deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> resolved => [qw(new open ToTest IsTested stalled rejected deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> rejected => [qw(new open ToTest IsTested stalled resolved deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> deleted => [qw(new open ToTest IsTested stalled rejected resolved )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> ToTest => [qw(IsTested new open stalled rejected resolved )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> IsTested => [qw(ToTest new open stalled rejected resolved )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> # Actions</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> actions => [</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'new -> ToTest' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> label => 'ToTest',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> update => 'Comment',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'ToTest -> IsTested' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> label => 'IsTested',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> update => 'Comment',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'IsTested -> resolved' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> label => 'Resolve',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> update => 'Comment',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> # Status mapping different different lifecycles</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> __maps__ => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'igs -> default' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'ToTest' => 'new',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'IsTested' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">);</span><span lang="EN-US"></span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US">I have the error “There is no mapping for statuses between these queues. Contact your system administrator.” when I try to move a ticket from the “igs” lifecycle queue to a default lifecycle queue.</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US">Your help would be appreciate.</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks,</span></p>
<p class="MsoNormal"><span lang="EN-US">Horst</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
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