<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Hi,<div><br></div><div>you have to either set target Queue to use the same lifecycle as source Queue or create mapping as documented here:</div><div><br></div><div><a href="http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html">http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html</a></div><div><br></div><div>cite:</div><div><p style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 15px; line-height: 21.875px;">If you don't provide a mapping, users will see an error when they try to move a ticket between queues with different lifecycles but no mapping.</p><pre style="font-size: 14px; padding-left: 1em; line-height: 1.2em;"><code style="display: inline; font-size: inherit; padding: 0px;"> Set( %Lifecycles, orders => {
# ...,
__maps__ => {
'default -> orders' => {
'new' => 'pending',
'open' => 'processing',
# ...,
},
'orders -> default' => {
'pending' => 'new',
'processing' => 'open',
# ...,
},
# ...,
},
# ...,
});</code></pre><div>Cheers,</div><div>Milan.</div></div><div><br></div><div style=""><div>On 11.11.2013, at 14:35, Kriegers Horst <<a href="mailto:Horst.Kriegers@loro.ch">Horst.Kriegers@loro.ch</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="FR-CH" link="blue" vlink="purple" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div class="WordSection1"><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Hello,</div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US">I’ve created my first new lifecycle called “igs” and assigned it to à queue.</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';">Set(%Lifecycles,</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> igs => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> initial => [ 'new' ],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> <span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: 'Courier New';">inactive => [ 'resolved', 'rejected', 'deleted' ],</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Courier New';"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Courier New';"> # Transitions d'un statut vers un autre</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: 'Courier New';"> <span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';">transitions => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> '' => [qw(new open resolved)],</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> # from => [ to list ],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> new => [qw(open ToTest IsTested stalled resolved rejected deleted )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> open => [qw(new ToTest IsTested stalled resolved rejected deleted )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> stalled => [qw(new open ToTest IsTested rejected resolved deleted )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> resolved => [qw(new open ToTest IsTested stalled rejected deleted )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> rejected => [qw(new open ToTest IsTested stalled resolved deleted )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> deleted => [qw(new open ToTest IsTested stalled rejected resolved )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> ToTest => [qw(IsTested new open stalled rejected resolved )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> IsTested => [qw(ToTest new open stalled rejected resolved )],</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> # Actions</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> actions => [</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> 'new -> ToTest' => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> label => 'ToTest',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> update => 'Comment',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> 'ToTest -> IsTested' => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> label => 'IsTested',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> update => 'Comment',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> 'IsTested -> resolved' => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> label => 'Resolve',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> update => 'Comment',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> ],</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> # Status mapping different different lifecycles</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> __maps__ => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> 'igs -> default' => {</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> 'ToTest' => 'new',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> 'IsTested' => 'open',</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';"> },</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 10pt; font-family: 'Courier New';">);</span><span lang="EN-US"></span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US">I have the error “There is no mapping for statuses between these queues. Contact your system administrator.” when I try to move a ticket from the “igs” lifecycle queue to a default lifecycle queue.</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US">Your help would be appreciate.</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US">Thanks,</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US">Horst</span></div><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p><p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US"> </span></p></div><font face="Tahoma" size="2" color="#00B050"><br><hr><i><b>Note Importante:</b><span class="Apple-converted-space"> </span>Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit.<div><br class="webkit-block-placeholder"></div><hr><b>Important Notice:</b><span class="Apple-converted-space"> </span>The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way.</i></font></div></blockquote></div><br></body></html>