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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Hi Milan,</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Thank you for the answer !</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Like you can see in my initial post, I’ve provided a mapping (maybe incorrect).</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Now, I’ve modified my mapping like this and the error is always the same.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D">__maps__ => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'default -> igs' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'new' => 'new',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'open' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'stalled' => 'stalled',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'resolved' => 'resolved',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'rejected' => 'rejected',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'deleted' => 'deleted',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'igs -> default' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'new' => 'new',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'open' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'stalled' => 'stalled',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'resolved' => 'resolved',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'rejected' => 'rejected',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'deleted' => 'deleted',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'ToTest' => 'new',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> 'IsTested' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Courier New"; color:#1F497D"> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">What I wanted to obtain is :</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">- All queues have the standard “default” lifecycle except 1 queue there is with the “igs” lifecycle.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">- The “igs” lifecycle keeps the same status “default” lifecycle, plus 2 new status “ToTest” and “IsTested”</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">So I thought that my mapping should contain only the references to the two new status “ToTest” => “new” and “IsTested” => “open”</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Sorry if I understand slowly :\</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">And thanks a lot for your help</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Horst</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span lang="FR" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">De :</span></b><span lang="FR" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>De la part de</b> Milan Toth<br>
<b>Envoyé :</b> lundi 11 novembre 2013 16:16<br>
<b>À :</b> rt-users@lists.bestpractical.com<br>
<b>Objet :</b> Re: [rt-users] Lifecycle mapping</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal">Hi,</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">you have to either set target Queue to use the same lifecycle as source Queue or create mapping as documented here:</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal"><a href="http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html">http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html</a></p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">cite:</p>
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<p style="line-height:16.4pt"><span style="font-size:11.5pt; font-family:"Verdana","sans-serif"">If you don't provide a mapping, users will see an error when they try to move a ticket between queues with different lifecycles but no mapping.</span></p>
<pre style="line-height:14.4pt"><code> Set( %Lifecycles, orders => {</code></pre>
<pre style="line-height:14.4pt"><code> # ...,</code></pre>
<pre style="line-height:14.4pt"><code> __maps__ => {</code></pre>
<pre style="line-height:14.4pt"><code> 'default -> orders' => {</code></pre>
<pre style="line-height:14.4pt"><code> 'new' => 'pending',</code></pre>
<pre style="line-height:14.4pt"><code> 'open' => 'processing',</code></pre>
<pre style="line-height:14.4pt"><code> # ...,</code></pre>
<pre style="line-height:14.4pt"><code> },</code></pre>
<pre style="line-height:14.4pt"><code> 'orders -> default' => {</code></pre>
<pre style="line-height:14.4pt"><code> 'pending' => 'new',</code></pre>
<pre style="line-height:14.4pt"><code> 'processing' => 'open',</code></pre>
<pre style="line-height:14.4pt"><code> # ...,</code></pre>
<pre style="line-height:14.4pt"><code> },</code></pre>
<pre style="line-height:14.4pt"><code> # ...,</code></pre>
<pre style="line-height:14.4pt"><code> },</code></pre>
<pre style="line-height:14.4pt"><code> # ...,</code></pre>
<pre style="line-height:14.4pt"><code> });</code><span style="font-size:10.5pt"></span></pre>
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<p class="MsoNormal">Cheers,</p>
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<p class="MsoNormal">Milan.</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">On 11.11.2013, at 14:35, Kriegers Horst <<a href="mailto:Horst.Kriegers@loro.ch">Horst.Kriegers@loro.ch</a>> wrote:</p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Hello,</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">I’ve created my first new lifecycle called “igs” and assigned it to à queue.</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">Set(%Lifecycles,</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> igs => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> initial => [ 'new' ],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> <span class="apple-converted-space"> </span></span><span style="font-size:10.0pt; font-family:"Courier New"">inactive => [ 'resolved', 'rejected', 'deleted'
],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Courier New""> # Transitions d'un statut vers un autre</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Courier New""> <span class="apple-converted-space"> </span></span><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">transitions => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> '' => [qw(new open resolved)],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> # from => [ to list ],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> new => [qw(open ToTest IsTested stalled resolved rejected deleted )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> open => [qw(new ToTest IsTested stalled resolved rejected deleted )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> stalled => [qw(new open ToTest IsTested rejected resolved deleted )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> resolved => [qw(new open ToTest IsTested stalled rejected deleted )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> rejected => [qw(new open ToTest IsTested stalled resolved deleted )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> deleted => [qw(new open ToTest IsTested stalled rejected resolved )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> ToTest => [qw(IsTested new open stalled rejected resolved )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> IsTested => [qw(ToTest new open stalled rejected resolved )],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> # Actions</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> actions => [</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'new -> ToTest' => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> label => 'ToTest',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> update => 'Comment',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'ToTest -> IsTested' => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> label => 'IsTested',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> update => 'Comment',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'IsTested -> resolved' => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> label => 'Resolve',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> update => 'Comment',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> ],</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> # Status mapping different different lifecycles</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> __maps__ => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'igs -> default' => {</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'ToTest' => 'new',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> 'IsTested' => 'open',</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New""> },</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt; font-family:"Courier New"">);</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">I have the error “There is no mapping for statuses between these queues. Contact your system administrator.” when I try to move a ticket from the “igs” lifecycle
queue to a default lifecycle queue.</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Your help would be appreciate.</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Thanks,</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Horst</span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri","sans-serif""> </span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""></span></p>
</div>
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<p class="MsoNormal"><b><i><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#00B050">Note Importante:</span></i></b><span class="apple-converted-space"><i><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#00B050"> </span></i></span><i><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#00B050">Le
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<p class="MsoNormal"><b><i><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#00B050">Important Notice:</span></i></b><span class="apple-converted-space"><i><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#00B050"> </span></i></span><i><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#00B050">The
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<i><b>Note Importante:</b> Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il
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