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<p class="MsoNormal"><span style="color:#1F497D">Hi,</span></p>
<p class="MsoNormal"><span style="color:#1F497D">RT: 4.0.7</span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m trying to include the html
version of the Transaction Content in response template but only getting the
text version. Template code is something like this, </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Content-Type: text/html </span></p>
<p class="MsoNormal"><span style="color:#1F497D">RT-Attach-Message: yes</span></p>
<p class="MsoNormal"><span style="color:#1F497D">Subject: [Update]
{$Ticket->Subject}</span><span style="color:#1F497D"><br></span></p><p class="MsoNormal"><span style="color:#1F497D"><br></span></p><p class="MsoNormal"><span style="color:#1F497D">{$Transaction->Content(Type
=> 'text/html')}</span>
</p><p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">After some tbshooting what I
think is affected us is all of our emails include an image in the sig area. The
image looks to be processed as an html attachment when RT sends the replies out
on the template. Noted by someone back in 2005, that because there is an html
attachment the RT code assumes its included the needed html Content() .</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black">“I looked code of ContentObj method in Transaction_Overlay.pm
According to code it just test first attachment in attachment list. And <br>
don't test rest attachments.”</span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">When I test without the image in
the signature area the html Content is correctly included which seems to
confirm it’s the problem.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> Are newer versions of RT
handling this situation better or are there suggested workarounds?</span></p><p class="MsoNormal"><span style="color:#1F497D"><br></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> Thanks, David</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><em><span style="color:#1F497D">------------------------------------------------------------------</span></em></p>
<p class="MsoNormal"><strong><span style="color:#1F497D">David T. Grayston</span></strong></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#595959">Systems &
Database Administrator, Application Development</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#595959">University of
Washington School of Public Health</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#595959">Office of the
Dean</span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><img title="http://depts.washington.edu/sphnet/wp-content/uploads/2013/07/uwsph_logo_sig1.gif" src="http://depts.washington.edu/sphnet/wp-content/uploads/2013/07/uwsph_logo_sig1.gif" alt="http://depts.washington.edu/sphnet/wp-content/uploads/2013/07/uwsph_logo_sig1.gif" height="34" width="240"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"></span></p>
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