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</o:shapelayout></xml><![endif]--></head><body lang=ES link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-US>Hi,<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span class=hps><span lang=EN>When</span></span><span lang=EN> <span class=hps>a technician</span> <span class=hps>solves</span> <span class=hps>a ticket</span>,<br><span class=hps>Can the</span> <span class=hps>user to accept</span> <span class=hps>or reject the</span> <span class=hps>solution of the</span> <span class=hps>ticket</span>?<br><span class=hps>Apparently, if</span> <span class=hps>the technician</span> <span class=hps>solves it</span>, <span class=hps>the</span> <span class=hps>user</span> <span class=hps>cannot</span> <span class=hps>do anything to</span> <span class=hps>accept or reject</span> <span class=hps>the</span> <span class=hps>proposed solution</span>.<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN>Thanks!!</span><span lang=EN-US><o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><p><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p></div><br />--
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