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<div class="moz-cite-prefix">Hey Kevin,<br>
That seems to be for Search Results, not the ticket, and by
default that includes the OwnerName. I went to the ticket section
of your link and there does not seem to be anything similar<br>
<br>
Set($DefaultSelfServiceSearchResultFormat, qq{<br>
'<B><A
HREF="__WebPath__/SelfService/Display.html?id=__id__">__id__</a></B>/TITLE:#',<br>
'<B><A
HREF="__WebPath__/SelfService/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',<br>
Status,<br>
Requestors,<br>
OwnerName});<br>
<br>
<br>
<br>
On 12/05/2013 03:04 PM, Kevin Falcone wrote:<br>
</div>
<blockquote cite="mid:20131205200450.GK1829@jibsheet.com"
type="cite">
<pre wrap="">On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> Is it possible to have the owner displayed in the Self Service page, so that people know who
owns their ticket?
</pre>
</blockquote>
<pre wrap="">
Update your config to include the owner?
<a class="moz-txt-link-freetext" href="http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat">http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat</a>
(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).
-kevin
</pre>
</blockquote>
<br>
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