<div dir="ltr"><div><div><div><div>Hi again,<br><br>After some testing/searching I still haven't found the exact cause for this issue...<br><br>The only workaround that I could find was disabling the Rich Text editor by default or manually, after that everything worked as intended. But, without HTML / text formatting....<br>
<br></div><div>In the end I've reinstalled version 4.2.0 on top of version 4.2.1 in the test environment (without applying the DB patches, so the DB is still up to the level of version 4.2.1). After applying the 4.2.0 installation RT shows (as intended) itself as version 4.2.0 and this issue with the rich text editor is gone and everything works immediatly as before.<br>
<br>So for production I also went back to version 4.2.0 without applying the database patches....<br><br></div><div>Overall, this downgrade fixed my problem, but I still have no clue as to where I should look for the problem. When I summarize what I've found so far:<br>
</div><div><ul><li>Issue exists only in version 4.2.1, version 4.2.0 works just fine.</li><li>Something specific for my rich text editor, I have a custom config in this location:</li><ul><li>/opt/rt4/local/static/RichText/config.js</li>
<li>(though, removing this doesn't fix the problem, even with all defaults it doesn't work)</li></ul><li>At first I assumed this issue was with the RichText editor itself, so I copied the RichText editor from version 4.2.0 to the 4.2.1 installation. This however had no effect (made no difference):</li>
<ul><li>I've copied/replaced this directory: /opt/rt4/share/static/RichText<br></li></ul><li>For as far as I can verify this problem isn\t with the templates. The problem exists with both plaintext and html for the correspondense template. Also, the same templates work just fine under version 4.2.0.</li>
<li>The system and apache logs don't tell me anything either, I can't find any errors in there that could even remotely indicate a problem...<br></li></ul><p>So at this point I have no clue as where to look further, I would assume somewhere in the code that handles the comment/correspondense but that's not exactly my cup of tea...<br>
</p><p>Any insight would be nice! I really would like to solve this.</p><p>But for now I'm sticking with version 4.2.0. Though I do hope that I can get version 4.2.1 to work, or maybe version 4.2.2 when it becomes available (hopefully that version doesn't have the same issue)</p>
<p><br></p></div></div></div></div>-- <br>Bart G.
<div class="gmail_extra"><br><br><div class="gmail_quote">2013/12/10 Bart <span dir="ltr"><<a href="mailto:bart@pleh.info" target="_blank">bart@pleh.info</a>></span><br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr"><div><div><div><div><div><div>Hi again,<br><br></div>Even though I've tested it all, I've found a new piece of information/cause:<br><br></div>- Initially I've done testing with RT 4.2.0 on a copy of my production installation, all tests with this version went perfect<br>
</div>- After upgrading to version 4.2.1 I have this same issue in my testing environment, seems that I didn't test properly after doing this update or atleast I didnt look at this specific case!<br><br></div>So basically, this worked just fine with version 4.2.0 and somehow got broken in version 4.2.1.<br>
<br></div>Is there something I need to configure / install / patch before this problem is fixed within version 4.2.0 ?<br><br></div>Thanks in advance!<br><div><div><div><div><div><br></div></div></div></div></div></div><div class="gmail_extra">
<div><div class="h5">
<br><br><div class="gmail_quote">2013/12/10 Bart <span dir="ltr"><<a href="mailto:bart@pleh.info" target="_blank">bart@pleh.info</a>></span><br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr"><div><div>Hi,<br><br></div>As the subject states, when I place a comment or correspondence to a ticket it registers it all as plain text with HTML tags.<br><br></div>E.g. Hello world in bold would look like this in the ticket history:<br>
<br><span style="font-family:courier new,monospace"><br />
<strong>Hello world</strong><br />
</span><br><div><br></div><div>On top of that, outgoing mails also look like this....<br><br></div><div>My first thought would be that the templates we're broken since the update, but after updating the correspondense template for HTML (which it already was, but I copied the example HTML correspondense template just in case). Here's how the template looks:<br>
<br><span style="font-family:courier new,monospace">RT-Attach-Message: yes<br>Content-Type: text/html<br><br>{$Transaction->Content( Type => "text/html")}</span><br><br></div><div>But, even with this template it keeps regisgtering HTML code as plain text and sending out the same code as outgoing mails.<br>
<br></div><div>I can'f find any errors regarding this within the system/apache logs, so I'm kinde lost at where to begin with fixing this problem. Especially since I had a testing environment (copy of production) which seemed to work just fine.....<br>
<br></div><div>So does anyone know where I should start for fixing this? I could imagine that some perl module got broken, but I really don't know which one I should reinstall or update...<br></div><div><br></div><div>
Thanks in advance!<span><font color="#888888"><br></font></span></div><span><font color="#888888"><div><br clear="all"><div><div><br>-- <br>Bart G.
</div></div></div></font></span></div>
</blockquote></div><br><br clear="all"><br></div></div><span class=""><font color="#888888">-- <br>Bart G.
</font></span></div>
</blockquote></div><br><br clear="all"><br><br></div></div>