<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7654.12">
<TITLE>RE: [rt-users] Problem with HTML tags appearing in correspondence</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/plain format -->
<P> <<642 11111>> <FONT SIZE=2>Good morning,<BR>
<BR>
we also have this problem, that since 4.2.1 we have html tags in some (not in all, but I have no idea why sometimes and sometimes not ..) replies.<BR>
<BR>
<BR>
So, I opened a ticket in testqueue:<BR>
-------------------------------------cut-------------------------------------<BR>
Subject: 11111<BR>
MIME-Version: 1.0<BR>
X-Mailer: MIME-tools 5.504 (Entity 5.504)<BR>
Content-Disposition: inline<BR>
X-RT-Interface: Web<BR>
Message-ID: <rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de><BR>
Content-Type: text/plain; charset="utf-8"<BR>
Content-Transfer-Encoding: binary<BR>
X-RT-Original-Encoding: utf-8<BR>
Content-Length: 19<BR>
<BR>
2222222222222222222<BR>
-------------------------------------cut-------------------------------------<BR>
<BR>
And then I do a reply via webinterface, now we have html tags in reply<BR>
<BR>
-------------------------------------cut-------------------------------------<BR>
MIME-Version: 1.0<BR>
In-Reply-To: <rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de><BR>
X-Mailer: MIME-tools 5.504 (Entity 5.504)<BR>
Content-Disposition: inline<BR>
X-RT-Interface: Web<BR>
References: <rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de><BR>
<RT-Ticket-642@test.skm-skyline.de><BR>
Content-Type: text/plain; charset="utf-8"<BR>
Message-ID: <rt-4.2.1-4704-1387269993-1445.642-0-0@test.skm-skyline.de><BR>
Content-Transfer-Encoding: binary<BR>
X-RT-Original-Encoding: utf-8<BR>
RT-Send-CC:<BR>
Content-Length: 150<BR>
<BR>
On Tue Dec 17 09:42:23 2013, mpolenske wrote:<br /><BR>
> 2222222222222222222<br /><BR>
<br /><BR>
-- <br /><BR>
Viele Grüße<br /><BR>
Michael Polenske<BR>
-------------------------------------cut-------------------------------------<BR>
<BR>
>From my point of view the headers seem to be identical ... Attached a screenshot how it look like in webinterface<BR>
<BR>
<BR>
Cheers - Michael<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com [<A HREF="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</A>] On Behalf Of Kevin Falcone<BR>
Sent: Freitag, 13. Dezember 2013 17:10<BR>
To: rt-users@lists.bestpractical.com<BR>
Subject: Re: [rt-users] Problem with HTML tags appearing in correspondence<BR>
<BR>
Having attempted to Reply using the Rich Text Editor on a clean RT<BR>
4.2.1 install, I cannot replicate this at all.<BR>
<BR>
Since you see literal HTML tags being recorded in ticket history, this points to something broken in your use of the RichText editor.<BR>
<BR>
Can one of the reporters please provide show a test correspondence with the problem with Show Full Headers, and then with Download with headers for each of the pieces.<BR>
<BR>
Thanks<BR>
<BR>
-kevin<BR>
<BR>
On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote:<BR>
> I seem to be experiencing the same problem as mentioned in:<BR>
> [4]<A HREF="http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html">http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html</A><BR>
> I don't have custom templates. The HTML tags are only appearing when replying through the<BR>
> web interface. Disabling the Rich Text Editor avoids this problem. Hope this can be fixed?<BR>
> Regards,<BR>
</FONT>
</P>
</BODY>
</HTML>