<div dir="ltr"><div><div><div><div><div><div><div><div><div><div><div><div>Hi,<br><br></div>I've done an upgrade from RT 4.0.18 to 4.2.1, and eventually even did a fresh install of 4.2.1 to solve some issues I was having.<br>
<br></div>One of the issues I was having had to do with the simplified recipient list and the one-time cc/bcc check boxes.<br><br></div><b>1) One-time CC/BCC check boxes</b><br><br></div>With my upgraded installation these were broken.<br>
<br>When selecting someone from the available names related to a ticket, it would not add those persons to the input field (it would stay blank) + when sending a reply that person wouldn't receive an e-mail.<br></div>
<br></div>When I manually enter a persons name for the one-time cc, then it worked.<br><br></div>After doing a fresh installation this problem was resolved, so something in my upgraded installation caused this problem but I'm glad it's now fixed!<br>
<br><b>2) simplified recipient list</b><br><br></div>In addition to the above I have a problem with the simplified recipient list.<br></div>Since it's simple to understand this is the default I serve to our RT users.<br>
<br></div>By default it selects the people linked to a ticket (requestor/cc) and when sending emails to them it all just works.<br><br>The problem however is that when you want to "uncheck" a person, that it still sends e-mails to that person... Even when unchecking all people, entering 1 new person in the one-time cc, it would send an e-mail to everyone including the one-time cc person....<br>
<br></div>To do some more testing I've started using the "extended" revipient list, and while doing so I noticed that that one works just fine. You can uncheck either the To or Cc and RT honors this setting and everything works.<br>
<br>So as a workaround I've made sure that everyone now uses the "extended" revipient list instead of the simple one (default has been changed as well).<br><br></div><div>All of this is perfectly checkable by looking at the outgoing mail records in the RT ticket histroy.<br>
</div><div><br>But, even after a fresh installation of version 4.2.1 this still seems to be broken.<br><br></div>Is anyone else experiencing this problem with RT 4.2.1? In the RT for RT I couldn't find a buglisting for this specific issue, so if more people are experiencing this. If it's reproducable then I'll file the bug, but right now I'm uncertain if it's a bug or still a problem with my installation.<br>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><br></div><div>-- Bart<br><br clear="all"></div><div><div><br></div><div><b>P.s.</b><br><br></div><div>Due to having to check the RT outgoing mail records I've noticed a layout issue, the header is overlapping with the actual e-mail record making it sometimes impossible to read the CC field.<br>
<br></div><div>I've done this simple, but not so nice, hack to properly show the e-mail record so that all e-mail headers are viewable:<br><br><span style="font-family:courier new,monospace">mkdir -p /opt/rt4/local/html/Ticket/<br>
cp /opt/rt4/share/html/Ticket/ShowEmailRecord.html /opt/rt4/local/html/Ticket/ShowEmailRecord.html<br>nano -w /opt/rt4/local/html/Ticket/ShowEmailRecord.html</span><br><br></div><div>Change the following:<br><br>Old:<br><br>
<span style="font-family:courier new,monospace">$m->out('<div id="body">');</span><br><br></div><div>New:<br><br><span style="font-family:courier new,monospace">$m->out('<br /><br /><div id="body">');</span><br>
</div><div><br></div><div>This adds a few line breaks so that it moves the actual content down making the top e-mail header visible.<br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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