<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<style>
<!--
@font-face
{font-family:Calibri}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif"}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline}
span.EmailStyle17
{font-family:"Calibri","sans-serif";
color:windowtext}
.MsoChpDefault
{font-family:"Calibri","sans-serif"}
@page WordSection1
{margin:70.85pt 70.85pt 70.85pt 70.85pt}
div.WordSection1
{}
-->
</style>
</head>
<body lang="FR-CH" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hello,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span lang="EN-US">I’ve created a new Lifecyle with 2 new status “To test” and “Tested”</span></p>
<p class="MsoNormal"><span lang="EN-US">When a ticket's status is set to “To test” or “Tested” and I use the “Reply” action, the status will change automatically to “Open” instead of staying on "To test" or "Tested"</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US">Here my lifecycle definition :</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">Set(%Lifecycles,</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> igs => {</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> ## Cycle de vie pour file file IGS</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> </span><span lang="EN-US" style="font-family:"Courier New"">initial => [ 'new' ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> active => [ 'open', 'stalled', 'ToTest', 'IsTested' ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> inactive => [ 'resolved', 'rejected', 'deleted' ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> # Default order statuses for certain actions</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New"">
</span><span style="font-family:"Courier New"">defaults => {</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> on_create => 'new',</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> # Transitions d'un statut vers un autre</span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""> </span><span lang="EN-US" style="font-family:"Courier New"">transitions => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> '' => [qw(new open resolved)],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> # from => [ to list ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> new => [qw(open ToTest IsTested stalled resolved rejected deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> open => [qw(new ToTest IsTested stalled resolved rejected deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> stalled => [qw(open ToTest rejected resolved deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> resolved => [qw(open ToTest rejected deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> rejected => [qw(new open ToTest resolved deleted )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> deleted => [qw(open ToTest stalled rejected resolved )],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> ToTest => [qw(open stalled rejected resolved IsTested)],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> IsTested => [qw(open stalled rejected resolved ToTest)],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> # Actions</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> actions => [</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'new -> ToTest' => { label => 'ToTest', update => 'Comment' },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'open -> ToTest' => { label => 'ToTest', update => 'comment' },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'ToTest -> IsTested' => { label => 'IsTested', update => 'Comment' },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'IsTested -> resolved' => { label => 'Resolve', update => 'Respond' },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'IsTested -> ToTest' => { label => 'ToTest', update => 'Comment' },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> ],</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> # Status mapping</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> __maps__ => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'default -> igs' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'new' => 'new',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'open' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'stalled' => 'stalled',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'resolved' => 'resolved',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'rejected' => 'rejected',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'deleted' => 'deleted',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'igs -> default' => {</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'new' => 'new',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'open' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'stalled' => 'stalled',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'resolved' => 'resolved',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'rejected' => 'rejected',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'deleted' => 'deleted',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'ToTest' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> 'IsTested' => 'open',</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> },</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New""> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Courier New"">);</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks a lot,</span></p>
<p class="MsoNormal"><span lang="EN-US">Horst</span></p>
<p class="MsoNormal"><span lang="EN-US"> </span></p>
</div>
<font face="Tahoma" size="2" color="#00B050"><br>
<hr color="#00B050">
<i><b>Note Importante:</b> Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il
ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit.
<p></p>
<hr color="#00B050">
<b>Important Notice:</b> The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed
to copy, distribute or use this e-mail in any way.</i>
<p></p>
<hr color="#00B050">
</font>
</body>
</html>